Greg Mccall Email & Phone Number

SaaS Customer Engagement professional with over 15 years experience building brand loyalty through customer satisfaction. Recognized for smart, efficient troubleshooting, quick synthesis of complex information, and deft handling of difficult customer situations. Able to communicate effectively with programmers, customers, or top executives at varying levels of technical expertise. I believe in a service ethic of kindness and competence. Whether it's a colleague or a customer who's coming to you for help, they are looking for competence first and foremost, since they want their problem solved. If you show genuine kindness and empathy while resolving their issue, this colors the interaction in a very positive way and encourages repeat business. Competence over time develops into true expertise. Kindness and empathy over time develop deep connections and fierce customer loyalty.

Listed skills include Troubleshooting, Technical Support, Unix, Databases, and 15 others.