Greg Mcclain Email & Phone Number

Senior Leadership with 20+ years managing various large scale operations ranging from Client to Enterprise Support, Maintenance, and Deployment services. Expertise in driving operational efficiencies through BPI (Business Process Improvement), organizational alignment/accountability, strategic innovation, and third party management. Strong reputation of building outstanding management teams by attracting top talent internally and externally and working cross functionally with all levels of the organization to ensure successful implementation of key programs and processes. Over the past 23 years at Dell, Greg has held leadership roles across a variety of different functions in Training, Operations, Client Support, and the Enterprise Support business. He is currently leading our Global Command centers organization responsible for Service Event Monitoring/Remediation, Escalations Management, Crisis Management/Event Planning, and improving end to end systemic processes. Specialties: Managing large operations, Call Center management, Warranty management and delivery Enterprise Support Services; Remote Consulting, Deployment & Maintenance; Operations Management.

Listed skills include Business Process Improvement, Data Center, Vendor Management, Storage, and 46 others.