Greg Mcelroy Email & Phone Number

Ennis, Texas, United States

Tax and Small Business Accounting

Ennis, Texas

Owner/Operator of a convenient store and car wash. Full array of operational responsibilities. Staff management and scheduling, daily operations management for customer service, finance, banking, quality control, purchasing, security, and training.

Owner of a full service restaurant and bakery. Full array of operational responsibilities. Staff management and scheduling, daily operations management for customer service, finance, banking, quality control, purchasing, security, and training. Complete oversight of all aspects of entire operation.

Dallas, Texas

Sales Management • Supervised a team of Account Managers responsible for annual revenue goals.• Managed call center team for both in-bound and out-bound customer service calls.• Key interaction with upper management, MIS, and Business System Analysts in development of strategic planning, implementation of goals, development of internal systems, and initiatives for performance guidelines. Account Management • Actively managed top revenue accounts. Responsible for customer relations and annual product renewals. • Assisted Customer Service management in organizing and supervising an Account Management group with the objective of retention and additional revenue opportunities through the existing customer base.Customer Relations/Sales• Managed customer accounts for annual product renewals, additional product sales, and general customer relations.Technical Support Representative • Assist customers with technical questions as it relates to professional tax software.Complimentary Recurring Professional Responsibilities Seminar & Training Speaker/Trade Shows• Public group training and software instruction for both professional tax preparation customers and internal staff. Involved National travel.• Traveled to various Association events to represent the company and promote products. Emphasis on customer relations and new product sales.

Bachelor Of Business Administration (B.B.A.), Accounting

Accounting