Customer Care Team Lead
Current
May 2022 - Present
Who is Greg Mcfarlane? Overview
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Quick answer
Greg Mcfarlane is listed as Customer Care Lead at Navan at Navan, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Greg Mcfarlane.
Greg Mcfarlane previously worked as Customer Care Team Lead at Navan and Senior Travel Consultant at Tripactions. Greg Mcfarlane holds Bachelor'S Degree, Cyber Security from Deakin University.
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Email format at Navan
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Navan
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Profile bio
About Greg Mcfarlane
I am currently completing a Degree in Cyber Security and Behaviour while working full time in the Travel Industry.My career has changed a number of times from Hospitality management to Traditional Chinese Medicine to Travel. But one thing that they have all shared is a strong customer service base. I excel in working with people and getting the best out of the people around me.Whether it is handling a busy bar, working in hospitals in China or earning my blackbelt in NinJutsu I approach every task with dedication and professionalism.
Listed skills include Customer Service, Travel Management, Business Travel, Leisure Travel, and 19 others.
Current workplace
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6 roles
Greg Mcfarlane work experience
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Senior Travel Consultant
We believe being there in person is powerful. Fast becoming the default for corporate travel, TripActions is the modern business travel platform that combines the latest AI-driven personalisation with unrivalled inventory choice and global 24x7 365 live human support to delight employees, finance leaders and travel managers alike—all while empowering.
Sep 2019 - Jun 2022
Premium Travel Agent
Jul 2018 - Sep 2019
Reservations Agent
Insight Vacations
- WorkHistoryINSIGHT VACATIONS | RESERVATIONS SALES AGENT | JANUARY 2017 – PRESENT
- Liase with Travel Agents to book Luxury Guided Holidays
- Be an expert in the product
- Work within a small team to reach KPI’s and sales targets
- Be clear and concise in communication over the phone and through email in an inbound call centre
- Handle revenue retention
Jan 2017 - Jul 2018
Travel Consultant
- Travel consultant is primarily a sales role. While the focus is on being an “airfare expert” the goal is to then sell customers on accommodation, tours, activities and insurance all in a fast paced environment. This.
- Liaising with travel wholesalers and customers in person as… Show more Travel consultant is primarily a sales role. While the focus is on being an “airfare expert” the goal is to then sell customers on accommodation.
- Liaising with travel wholesalers and customers in person as well as via email and telephone
- Meeting sales targets as well as strict customer and vendor deadlines
- Comprehensive knowledge and keeping up to date with the most recent changes in the industry
- Maintain accurate record of incoming and outgoing payments
Sep 2014 - Dec 2016
Manager
Laugh Garage Comedy Club
- As the manager of a comedy club it was my job to oversee the day to day running of the bar and comedy show. This provided the opportunity for skill diversification and an increase level responsibility.Responsibilities.
- Hiring and coordinating acts to perform in the club and keeping them on schedule
- Advertising and sales
- Training, rostering and general management of staff
- Keeping high staff morale to allow an atmosphere conducive to comedy
- Trouble shoot any… Show more As the manager of a comedy club it was my job to oversee the day to day running of the bar and comedy show. This provided the opportunity for skill diversification and an increase level.
Feb 2009 - Sep 2014
3 education records
Greg Mcfarlane education
Bachelor'S Degree, Cyber Security
Bachelor Of Cyber Security And Behaviour, Cyber Security
Advanced Diploma, Traditional Chinese Medicine And Chinese Herbology
FAQ
Frequently asked questions about Greg Mcfarlane
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What company does Greg Mcfarlane work for?
Greg Mcfarlane works for Navan.
What is Greg Mcfarlane's role at Navan?
Greg Mcfarlane is listed as Customer Care Lead at Navan at Navan.
Where is Greg Mcfarlane based?
Greg Mcfarlane is based in Greater Sydney Area, Australia, Australia while working with Navan.
What companies has Greg Mcfarlane worked for?
Greg Mcfarlane has worked for Navan, Tripactions, American Express, Insight Vacations, and Flight Centre Travel Group.
How can I contact Greg Mcfarlane?
You can use AeroLeads to view verified contact signals for Greg Mcfarlane at Navan, including work email, phone, and LinkedIn data when available.
What schools did Greg Mcfarlane attend?
Greg Mcfarlane holds Bachelor'S Degree, Cyber Security from Deakin University.
What skills is Greg Mcfarlane known for?
Greg Mcfarlane is listed with skills including Customer Service, Travel Management, Business Travel, Leisure Travel, Sales, Management, Sabre, and Galileo.
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