Greg Mcgowan Email & Phone Number

Niles, Il

Add/Remove accounts in AD and Office 365. AP deployments. Phone system support, HP Network switches. Building security.

United States

Assist Staff and library Patrons with technical questions and any issues with hardware and/or software. Setup A/V equipment for presentations or meetings. Monitor datacenter for any problems.

Monitor large UNIX and Windows NT server environments for Global operations, using HP Openview Operations Mgr, & CA Service Desk HelpTrac to route incident tickets. Backup Scheduler using IBM's Tivoli Workload Scheduler and Tidal. Responsible for all aspects of backups to ensure that they are completed successfully using Veritas and Data Protector Mgr tape backup systems.

spin-off of Abbott Labs Planned location, built, networked, and maintain over 700 HP/Compaq servers. Executed, monitored, and reported on jobs using SysAdmiral and Autosys. Interfaced with business units to resolve problems with jobs that failed. Provided clients with e-mail, file restores and on-demand backups using Veritas. Provided secondary support to the Hospira Helpdesk. Routed Service Desk tickets.

Setup and deployed 4,000+ desktop workstations and monitors at Rush Hospital, and Northwestern Hospitals and Clinics. Interface with department heads, track project hours, and inventory and track new and old equipment. Trained in PT Pro migration software used to transfer data, setup IP addresses, check for network connectivity, and load applications utilizing ZENworks. Troubleshoot network and any pc hardware problems. Train users on how to use new Pc and access applications post migration.E&G Computer Repair/Upgrade

Performed technical and administrative duties in support of a MS-NT server environment with over 100 servers. Managed Veritas 7.x backup environment. Installed and upgraded Veritas software. Created backup jobs and tapes. Fix failed jobs concerning software or hardware.Built new NT severs and installed Veritas backup application and agents on all servers to take advantage of client's limited bandwidth. This reduced the overall file backup time and ensured that all files would be available for possible client restores the following day.Uncovered problem that some servers were not being monitored by Compaq Insight Manager. By fixing this situation our team was able to provide improved services, and to proactively respond to major and minor problems.; Pharmaceutical and drug development and manufacturing company.I.T. SpecialistWAN administrator responsible for the performance of the infrastructure installed at our regional offices. Traveled to sites between New Jersey and California to install networks, coordinated office moves, and train staff on use and care of our network. Recommended, tested and installed necessary client hardware and software. Maintained and supported all Novell backup and client restores using ArcServe and BackupExec.Researched, tested, installed, and supported tax department's CD-ROM tower, which enabled immediate access to current legal documentation and case law.Provided technical expertise and client program and policy knowledge to bring about a smooth and transparent Network Operating System conversion from Novell to Microsoft NT.Created an online Approach Database that tracked all network software. This database provided immediate access to software server location, product version, vendor contact information and licensing. This document became a permanent tracking procedure within the I.T. department.

Third shift supervisor of Mainframe Data Center Operations, Job Scheduling, and Forms Distribution. Hire new team members as positions became available. Performed all HR related duties [performance reviews, performance issues, promotions and terminations] as required.Designed, edited and updated training manuals for current and new employees that provided quicker training times and fewer errors by employees.

A division of Allis Chalmers and Fiat, heavy moving equipment manufacturers.

Ensured, that the delivery of reports and services to the end users met their defined expectations.Managed and lead ten computer operators for a large IBM/370 Mainframe environment.Performed annual employee performance evaluations. Established a productive environment by implementing a system of teamwork. Promoted within 2 years to Shift Supervisor. Began employment as a computer operator.Certificate in Healthcare Communication

Greater Chicago Area

Started as a Supply clerk at the State street location. Promoted to Computer Operator worked on MVS 370/158 IBM system using JES2 and JES3. 3800 Laser printer and 1401 impact printers.

Health Information/Medical Records Technology/Technician

At Oakton I took an online Healthcare Communications class.

Electrical And Electronics Engineering

At NIU I was an Engineering major.

Electrical And Electronics Engineering