Business Recoveries Case Manager
CurrentProvide exceptional Customer service in difficult times. Engage repossession agents to locate and contact Customers with seriously delinquent Equipment Finance accounts to negotiate repayment of debt or repossession of goods financed. Work as part of a high performing team of experts.Build strong relationships with third party service providers outwith the Bank. Demonstrate strong communication and listening skills. Excellent problem solving technique and an ability to think outside the box to get mutually beneficial results and retain customers business. Great ability to self manage time and organisational skills in a high pressure environment. Provide informed opinion and facts in summary to management to assist decision making when outwit my authority. Meet and exceed all targets set around performance indicators and Team dynamics. Manage and adhere to self paced learning modules to develop skill sets and knowledge growth. Maintain and achieve 100% adherence on all aspects of company and regulatory compliance. Work with other business areas to achieve the best results. Foster and maintain a network of contacts to achieve the best results for Customer and stakeholder. Regularly achieve the highest yearly rating applicable to the role. Provide expert opinion to team members to assist their decision making. Provide consistent point of reference for other business units for advice and approval. Assist development of others into the Recoveries team. Provide side by side training on the role. Provide constructive feedback to other teams on issues that arise that key learnings are required on to align with business requirements. Ensure adherence to schedules in a timely manner.
