* Develops goals, objectives, and policy for the medical equipment management program and monitors progress.* Provides analysis, identifies, and plans workload among subordinates in accordance with established workflow and/or job specializations.* Assigns daily work to staff, establishing priorities based on workload related to BESS and ensures that each employee has an integral role in developing the final team product* Advises supervisor and other management officials as necessary on status of critical medical equipment that may adversely impact veteran care and/or access* Provides input to the annual budget for the unit, and monitors spending throughout the fiscal year to ensure that adequate resources are available to support mission* Develops performance standards for subordinates; evaluates work performance of subordinates using work order and other relevant data* Gives advice, counsel, or instruction to employees on both technical and administrative matters; serves as coach and facilitator in consensus building activities among team members.* Identifies developmental and training needs of employees, providing or arranging for needed development and training* Plans for long-range staffing needs, considering changes to medical equipment inventory, medical center strategic plan, and budget* Interviews candidates for positions in the unit; recommends selection, appointment, promotion, or reassignment to such positions* Recommends awards or bonuses for subordinates, subject to approval by higher level officials, supervisors, or others* Lifecycle management of any and all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support* Performs advanced testing and troubleshooting of medical devices and systems involving their interfaces and connections to information systems either directly or through the facility's hardwired and wireless networksAssists Chief Biomedical Engineer with developing policy

CBET (Pass 11/8) Maintain and repair medical devices in the hospital environment. Customer service focused while providing solutions for the end user. Currently responsible for patient monitoring and telemetry support needs. Also experienced in safe patient handling solutions, vital sign maintenance and repair, heart suite perfusion equipment and telehealth solutions.

Senior Service Representative, Medtronic, MN Currently responsible for territory management, the scheduling of preventative maintenance and all service calls that occur within the territory. Territory consists of the following states: TN, KY, IN, IL, MO, OH, and AR. Maintain customer records and service reports to ensure proper documentation of all service and repairs. Follow up to ensure customer satisfaction after repairs have been completed. Assisted in the hiring and field training of new technicians. Responsible for setup of a satellite office, maintenance of local part stock for rapid response and repair of customer equipment. Responsible for tracking revenue and expenses pertaining to the territory on a weekly, monthly, and quarterly basis. I am currently responsible for the maintenance and repair of 1100 pieces of equipment.

Check in and logging of customer computers and equipment into the service system. Troubleshooting and assisting customers with concerns about their Apple products.

Troubleshooting and inducting customer equipment into the maintenance system for repair.