My passion is taking service to higher levels. I develop teams and systems to deliver exceptional experiences for customers. I bring to the table a diverse set of proven skills that are strategic, innovative and visionary. I leverage analytics and data to drive performance and financial results. As an award-winning leader, I have a history of forming highly engaged and successful work groups. My teams tell me that I make their work easier because I put myself in their shoes. I challenge them to think creatively and empower them to act.