Greg Mesh Email & Phone Number

I am a customer-focused service delivery manager with 30+ years experience in IT. My role is to lead a team of IT professionals who deliver high quality ICT services to the staff of an electricity transmission company. This enables them to deliver a safe, cost-effective and reliable network for transporting high-voltage electricity from generators to electricity distributors.I am driven by working closely with people while understanding and assisting them to solve their computer problems. By combining my vast technical support background and a passion for delivering high quality customer service, I am certain that I will be recognised as a trusted and valued leader who can assist with delivering IT business success.

Listed skills include Project Delivery, Electrical Engineering, Project Management, Active Directory, and 14 others.

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  Client Services Manager

  Powerlink Queensland

  May 2008 - Present - Powerlink Queensland

  • Build and develop teams delivering Service Desk and Workplace Services through selection, training and personal development of team members to deliver a high level of customer service.• Manage Service Desk and Workplace Services teams, ensuring that processes are compliant with agreed ITSM and security standards to ensure that agreed service levels are met efficiently and effectively and to achieve compliance with agreed policies.• Manage and improve processes for resolution of Customer Service and Support Requests including owning the on-call roster and the provision of training to ensure service level expectations of customers are met and that best use is made of available tools and systems.• Maintain close communication with senior customers across Powerlink, proactively seeking and acting on feedback on service levels and performance to continually improve standards.• Analyse trends, report and recommend actions to act on problem sources, problem types and resolution actions to provide information that can be used to improve CITSD overall systems and services.• Proactively plan, lead and implement improvements to support services • Drive the development and maintenance of effective Incident Management processes to minimise risks and business disruption. • Maintain and protect the desktop and other device Standard Operating Environments to ensure compliance with corporate polices and architectures.• Manage the negotiations and relationship with PADO to ensure smooth transitioning of project deliverables into the operational environment. Participate in Service Portfolio Management and Service Design activities with a view to extending the value and definition of IT workplace and support services and to focus on continuous

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  Clairvaux College

  Senior