Greg Meyers Email & Phone Number

Amarillo, Tx, Us

Bala-Cynwyd, Pennsylvania, Us

As the Chief Experience Officer (CXO) at Pep Boys, I am responsible for developing and executing a customer-centric strategy that enhances every touchpoint of the customer journey, both online and in-store. In this leadership role, I oversee the design and implementation of initiatives that drive customer satisfaction, loyalty, and engagement, ensuring all departments are aligned toward creating a seamless and consistent experience. I work closely with marketing, operations, digital teams, and front-line associates to develop innovative solutions that elevate the brand's service standards and strengthen relationships with customers. My approach blends strategic vision, data-driven decision-making, and a passion for transforming customer insights into actionable improvements that deliver measurable business impact in the automotive service and retail industry.

Chicago, Il, Us

As the Vice President of Customer Success at Aspen Dental, led and drove the strategic direction of the Customer Success team, ensuring exceptional patient experiences across all touchpoints. Developed and implemented strategies to enhance patient engagement, retention, and satisfaction, while optimizing overall customer service operations. Collaborated closely with cross-functional teams, including sales, marketing, clinical operations, and product development, to align on initiatives that improve patient outcomes and support business growth. Responsible for building and managing a high-performing team, using data-driven insights to refine processes, and driving continuous improvement in patient satisfaction and loyalty. Succeeded in leadership, strategic thinking, customer success methodologies, and a passion for delivering outstanding customer experiences in a healthcare environment.➥Manage 3.6M customer calls annually across the 5 Aspen brands, setting 2M appointments to propel business growth. ➥Secure 85% of company led referrals producing $1B in annual revenue. ➥Executed multi-channel live agent and bot chat to grow annual revenue by $20M, introduced outbound dialing to increase annual revenue by $34M, and offered texting options to secure an incremental $50M in annual revenue.➥Build customer loyalty by upholding a Center of Excellence and centralizing brand identity across 5 different companies, featuring WellNow, Chapter, LoVet, Clear Choice, & Aspen Dental.

Memphis, Tennessee, Us

Served as a strategic executive driving the health and growth of the customer success organization encompassing 1.4K virtual team members. Provided a world-class customer support experience to expand the user base, oversee day-to-day operations, and develop robust strategies aligned with the organizational mission, vision, and objectives. Tasked with taking over all acquisitions by creating and leading people and work mapping to ensuring customer retention achieved a reduction in fall off rate from 40% to 10%.➥Develops systems to drive process improvements such as empowering appointment set-ups as pre-texts yielding in a 10-point enhancement in route optimization and efficiency delivering $20M in annual revenue.➥Actively replies to 1M+ inbound sales calls and 3M+ service and retention calls yearly, oversees and improves 50M+ customer exchanges, and sells 50% of the organizational pest agreements.➥Spearhead standardizing processes throughout sales, service, collections, renewals, retention, and post-sale marketing.

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Here, I served as a strategic leader tasked to centralize eight different systems and processes into an exclusive set of people, processes, and systems. Additionally, I directed the Personal Lines Transformation program, a $4M budget, and a cross-functional team. ➥Purged 14 front-end systems and eight back-end systems to merge into a sole operational system increasing the flow of data throughout the company, alignment of customer journeys among brands, and lone source of data truth generating up to $40M in cost savings.➥Created and implemented a lean continuous improvement model comprising pulse checks stemming a 30-day adoption rate and surpassing preceding performance delivering a 20% enhancement in efficiency.

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Here, I functioned in a key leadership role leading the customer service center including 300+ customer service professionals. Additionally, I quickly scaled the site from 100 to 300 associates within six months, grew location, and broke down silos.➥Driving force creating a ground-breaking networking site to develop virtual communication driving users from 300 to 10K.➥Leveraged lean six sigma to propel continuous improvements encompassing automating processes, streamlining functionality, and analyzing documents online and through a cutting-edge app producing $5M in cost savings.

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Master'S Degree, Leadership

Bachelor'S Degree, Business Administration, Management And Operations