Greg Milner Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia Area

Tier II remote support technician for US Army Reserve

Norfolk, Virginia Area

Print, Scan to File, and DHCP services admin for Next Generation Enterprise Network (NGEN)

Richmond, Virginia Area

-Responsible for helpdesk calls and customer trouble tickets.-Use the full range of network systems (LAN/WAN) design principles, methodologies and approaches used in developing, testing, installing, operating, managing and/or maintaining network services that support functional requirements.-Develop network architecture and/or infrastructure.-Creating network maps for establishing/maintaining connectivity between remote sites that support business requirements.-Analyze installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, or its reliability and functionality in relation to the organizations business requirements.-Provide customer support services for the organization's IT (information technology) equipment, software, systems, interfaces and/or networks.-Analyze complex IT problems reported to the service desk.-Investigate reported problems in system software, application software interfacing, and/or IT equipment to isolate causes of malfunctions.-Train system users on new or changed operating systems, IT equipment, software and/or the application of security guidelines.

Hampton, Va

Responsible for administering Microsoft Active Directory and government-provided authentication tools and related technologies for US Air Force network enterprises. Assisted the government with directory services planning, setup, deployment, upgrade, maintenance and migration of large network enterprises. Provided technical expertise in troubleshooting directory services incidents, resolving issues based on mission priorities and working with Microsoft support as required. Supported the remediation of network vulnerabilities. Enterprise level AD (Win Server 2008) administrator with PKI, DNS and Group Policy subject matter expertise and experience

Worldwide

Ships Communications Officer (SCO) (GS-11 Equiv) December 2013 – PresentMilitary Sealift Command Norfolk, VAFull Time 40 + hours per weekThe Ship’s Communications Officer (SCO) is the head of the Communications Department, and is responsible to the Master for all maintenance and operational functions of the Department. • Information Systems Security Officer• Responsible for all tests, inspections and routine maintenance of assigned equipment and documented failures with the appropriate method to the Chief Engineer. • Kept Master informed of all capabilities, limitations and conditions of assigned equipment and personnel. • As the ship’s Communications Security Material System (CMS) custodian, was responsible for receiving, accounting for, distributing, safeguarding and emergency destruction of all cryptographic publications, messages, documents, keying material, and equipment. • Responsible for ensuring an aggressive Safety Program is established and maintained.• Maintained and managed the Communications Department Watch bill.• Responsible for efficient use of straight time, premium pay and overtime, submitted department time-accounting records to the Purser at the end of each payroll cycle. • Responsible for ensuring all departmental workspaces are kept in good order and coordinated with the Chief Mate on maintenance of departmental workspaces. • Submitted evaluations for Communications Department personnel to the Master.

Worldwide

Coordinated planned maintenance, provided technical assistance, conducted training, maintained technical publications and files, ensured COMSEC procedures are complied with, and ensured compliance with safety procedures. Operated/maintained Command, Control, Communications, and Computer Systems, including equipment used for communication and identification.Multiple awards for troubleshooting / repair efforts on assigned equipment and shipboard LAN Performed vulnerability scans on information systems utilizing tools mandated by Department of Defense. Perform system back-ups, disaster recovery, scanning for computer viruses, implementing security measures when tasked by industry mandates and/or DOD requirements. Managed all network/computer assets. Maintained a ship’s Local Area Network (LAN). Skilled in trouble shooting LAN outages and computer systems. Trained in diagnosing system faults to isolate failures between hardware, system software and application programs. Experience in investigating and reporting CE issues or Information assurance (IA) security violations to higher authority for resolution.- Patching application vulnerability.- Patching operating system vulnerability. - Employ Application “white listing” to prevent unapproved programs from running on the network.- Conducted monthly RETINA vulnerability scans of NIPR (unclas) and SIPR (classified) networks using Retina Network Security Scanner from BeyondTrust- Configured unclassified and classified network RETINA scans using BeyondTrust software- Identified/patched vulnerabilities as discovered, reported results to DON- ISNS / COMPOSE LAN Administrator (NIPR & SIPR Networks), worked with / administrated;- Microsoft Window Server 2003 & 2008 Administrator- Microsoft Exchange Server 2003 - Microsoft ISA Server 2004- CND-OSE server admin (HBSS / VMWare) - ADNS CISCO Router Administrator

Norfolk, Virginia Area

Performed maintenance on electronic equipment for surface ships, electronic air detection and tracking equipment, electronic recognition and identification equipment, aids to navigation, and electronic equipment and components used for communication, cryptography, and navigation. Read and interpreted schematics and block diagrams, used specialized test equipment and hand tools, repaired complex electrical/electronic cables and connectors• Localized malfunctions and repairs, replaced faulty parts and subassemblies to Communications equipment and weapons control systems. • Aligned, adjusted, calibrated and performed preventive maintenance on equipment• Completed maintenance data forms and maintained radar transmitting equipment, radar receiving equipment, radar identification equipment and air navigation equipment• Localized malfunctions to systems, subsystems, circuits, and parts. Performed inventories on installed equipment and completed maintenance reports.• Utilized knowledge and skills in basic electricity and electronics theory along with technical manuals to operate, test, and troubleshoot electronic equipment to the component level.• Operated, calibrated and performed minor repairs on basic test equipment, including meters, signal generators, oscilloscopes, and frequency counters. Applied basic theory and operation of electronic test equipment to identify measurement errors and perform field calibration of electronic test equipment covered under the Navy meteorology and calibration program.