• Provided detailed troubleshooting and technical assistance to Cummins dealers and distributors• Performed detailed analysis of technical engine systems and examined the internal workings of diesel combustion engines• Participated in 6 sigma projects and brainstorming sessions• Completed hands on ISL G 2180 certification training, fundamentals of engine performance and catalyst technology training• Worked closely with Cummins field engineers and service engineering to… Show more • Provided detailed troubleshooting and technical assistance to Cummins dealers and distributors• Performed detailed analysis of technical engine systems and examined the internal workings of diesel combustion engines• Participated in 6 sigma projects and brainstorming sessions• Completed hands on ISL G 2180 certification training, fundamentals of engine performance and catalyst technology training• Worked closely with Cummins field engineers and service engineering to resolve customer issues quickly and effectively.• Facilitated the training of over 40 Rapidserve employees on ISL G engines and the technical support process• Accompanied warranty personnel on a customer focused visit to Cummins Cal Pacific to help identify ways to make business transactions with Cummins more seamless and customer friendly Show less

Provided detailed troubleshooting and technical assistance to Cummins dealers and distributorsExcelled in warranty interpretation and administrationPerformed detailed analysis of technical engine systems and examined the internal working of diesel combustion enginesProspered in situations requiring fast judgment and immediate actionShowed great enthusiasm for learning and expanding horizons beyond comfort zoneCommunicated on a daily basis with all levels of the Cummins… Show more Provided detailed troubleshooting and technical assistance to Cummins dealers and distributorsExcelled in warranty interpretation and administrationPerformed detailed analysis of technical engine systems and examined the internal working of diesel combustion enginesProspered in situations requiring fast judgment and immediate actionShowed great enthusiasm for learning and expanding horizons beyond comfort zoneCommunicated on a daily basis with all levels of the Cummins business chainDisplayed the ability to tackle situations involving high stress and great levels of conflictAmassed a great deal of knowledge regarding Cummins products and warranty practicesCompleted Cummins careful communications, phone etiquette, treatment of others, engine familiarization, speak smart and write smart and Cummins code of business conduct trainingFully trained via Cummins virtual college on all midrange and heavy duty engines including EPA emissions 02,07 and 2010 units Achieved full certification on Cummins midrange and heavy duty 2010 engines via hands on training course Show less

the summer of 2004 & 2005Passed numerous skill tests to acquire the positionAssembled various parts of the Cummins 5.9l Dodge Ram engineExcelled in teamwork situationsAmassed great knowledge regarding the operation of a factoryPerformed delicate and intricate tasks