• Responsible for asset control, configuration, and distribution of all desktop PCs, laptops, mobile devices, printers, and end-user devices. Mobile devices include but are not limited to iOS-based cell phones and tablets. • Applies significant subject matter expertise and technical troubleshooting abilities along with excellent customer service skills. • Resolve logged errors • Configured laptops for new hires and existing staff• Resolving Customer issues by diagnosing and solving customer computer and network issues. • Managing customer accounts, doing network repairs, and taking incoming phone calls and site visits. • Performed Active Directory maintenance, user creation, and group administration, including MS exchange attributes.• Updating computer software and hardware systems for existing staff.

 Utilized the VCIN (Virginia Criminal Information Network System), input inmate data for intake/custody of a correctional institution, conducted database searches of prisoners, and recorded inventory data of inmates’ personal property.• Maintained automated inmate data records; performed data queries of VCIN and NCIC (National Criminal Information Center) databases.• Database entry of fingerprinted inmates within the database system, data processing by departmental security policies, laws, and regulations.• Executed all policies, procedures, and processes issued from the General District Court and Circuit, including out-of-state processes requiring personal service. • Monitored camera and surveillance equipment in the main control room.• Oversaw logistical activities; transports and movement of prisoners to and from the court and as otherwise required.

• Provided 2nd and 3rd tier technical support for the NSF Data Center, NOC helpdesk, providing solutions to network-related issues.• Technical liaison between departments to ensure the resolution of application, network, and/or network interface issues.• Monitored data center systems and infrastructure, servicing servers, and maintained the network that included telecommunication equipment. • Routinely inspected support systems, diagnosing, and resolving system malfunctions.• Updated and provided follow-up to clients, management, and stakeholders. updating and follow-up with clients, management, and stakeholders.• Maintained and updated all daily and quarterly reports.

• Supported and monitored the AAMVA applications and AAMVA network-related services.• Provided resolutions to all helpdesk support requests received into the AAMVA ticketing system, logged, and tracked the issues via the tracking system. • Facilitated and acted as liaison with appropriate parties to capture information resulting from the network, central sites, jurisdiction outages, slowdowns, etc.• Maintained and updated Operations Helpdesk procedures and policies.• Served as a liaison and expert resource on special projects, reporting statistical information. Interacted with all levels of staff and management effectively to accomplish mutual and satisfactory results.• Technical liaised with appropriate parties to capture information and assist with resolving network, central sites, jurisdiction outages, slowdowns, etc.

Performed quality assurance, maintenance and installation for Hewlet Packard Products. Installed Hardrives, memory, imaging, support drivers and operating systems for HP desktops and Laptops. Also provided installation and maintenance of HP servers, ProCurve Switches and Pro Liant server blades.