• Plan, monitor and control the scope, requirements, resources, communications, risk, procurement, and stakeholder engagement in order to execute multiple simultaneous custom projects within timeframe and quality requirements from contract signature to application support hand off.• Lead the planning and implementation of moderately complex projects where analysis of situations or data requires a review of a variety of factors.• Coordinate with internal and external business units and IT to determine scope, delivery times, and resources needed to complete project deliverables.• Establish consistent updates, communications, and status meetings for clients, senior management, project team, vendors and other resources as needed.• Identify potential risks, present viable options and work with clients towards resolution.• Manage, track, and align resources in order to execute projects according to agreed timelines and quality requirements.• Build and maintain solid working relationships with SME’s, management, and various partner business units.• Cultivate and maintain relationships with client stakeholders throughout implementation and post hand off to Application Support.• Proactively identify, and implement process improvement and change initiatives to improve product and process efficiencies.• Develop and effectively apply methodology and best practice project standards.• Provide direction and support to project team. • Ensure that projects are completed on time and revenue is ready for billing.• Coordinate and manage routine testing of system processes flows; gather testing data.• Manage daily operational aspects of projects and customer satisfaction.• Led the Vantage Production Enterprise Release Management (ERM) which included scheduling and tracking deliverables, monitoring risk and conducting stakeholder meetings every two weeks.

• Managed Technical Support Department. Interfaced with corporate clients, maintained account relationships. Coordinated scheduled Goto Meetings to facilitate client data extractions and migration.

𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫• Developed and launched a comprehensive direct mail marketing program, boosting productivity by 300% and driving a 45% increase in company revenue.• Analyzed and segmented demographic data for targeted campaigns, ensuring CASS certification for USPS delivery accuracy.• Implemented a marketing tracking system to measure campaign performance and response analysis.• Managed department budgets effectively, ensuring cost-efficient operations.𝐒𝐚𝐥𝐞𝐬 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭• Generated new business through proactive outbound and inbound calls, guiding clients through the loan application process to funding.• Strengthened client relationships by providing consistent, transparent communication throughout the loan cycle.𝐈𝐓 𝐚𝐧𝐝 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧• Installed and maintained computer systems, software, and peripheral devices, ensuring network reliability and efficiency.• Administered user accounts, scheduled virus protection, and performed essential updates, including critical Microsoft patches.• Diagnosed and resolved hardware and software issues, maintaining a seamless IT environment.𝐃𝐚𝐭𝐚𝐛𝐚𝐬𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭• Standardized data for seamless integration into SQL databases, ensuring data accuracy and accessibility.• Managed and maintained a proprietary database with frequent updates, supporting marketing and sales efforts.• Led and supervised the Data Entry Department, optimizing team workflows and productivity.