Greg Montoya Email & Phone Number

Tempe, Arizona, United States

As a Recruiter with Carvana, I have the exciting opportunity to source great candidates, screen and interview them for our Market Operations Teams across the United States and help them to prepare for their future with one of the fastest growing tech-centric, Fortune 500 companies that has disrupted the auto industry with how we sell and buy cars online. Have you seen our Vending Machines?! Along with that I also get to work with one of the most passionate Talent Acquisition teams in the business. One of our goals as a company is to deliver that exceptional customer experience and as a recruiter I also get to do that for our internal customer, our potential new hires, giving them that exceptional candidate experience.www.carvana.com/careers/dept/market-operations

Phoenix, Arizona

Collaborates with store and market leadership to drive sales for nationwide storage and organization retailer; manages customer relationships for in-store, virtual and in-home customers; partners with store leadership team to implement company initiatives; selling expert and leads high performing cross-functional teams to achieve and exceed customer experience and sales goals.• Top performer, expert custom space designer and storage and organization product solution expert; identifies customer requirements, establishes relationships, designs and sells complete functional custom solutions; manages customer relationship development for in-store, virtual and in-home customers. Manages project from inquiry through installation working with cross-functional teams to provide a seamless and exceptional customer experience to achieve sales and other established goals. Establishes and maintains Salesforce pipelines. • Salesfloor Team Leader with focus on managing store team; driving goals, results and the total customer experience thru mentoring and coaching employees. Supporting in areas of registers, visual presentation and merchandise processing, order processing with focus on timeliness.• Nationwide shared resource; selected to provide nationwide support as a member of remote contact center to address the high demand for online business and virtual business due to Covid-19; sold and designed storage and organization solutions; managed escalations. • Facilitates training for onboarding, sales, point of sale systems, custom closet design systems and order fulfillment systems; coaches full-time and part-time team to support store goals and initiatives. Includes piloting Virtual Training Initiative; communicated feedback on processes and technology to improve engagement.• Training lead and coaching support for new store initiatives; primary trainer for design, point of sale and order fulfillment systems training; to date has supported 26 store openings nationwide.

The Container Store

Key member New Store Training Team; executed nationwide initiatives include for intense multi-week onboarding and training programs for 30-60 employees per market geared to ensure new teams’ operating success at retail locations nationwide; opened 24 stores; trained up to 500 employees annually.• Partnered to develop strategy with regional leaders and store leadership teams. • Led grand opening and post opening training initiatives to ensure skill development, build busines within new markets and to drive sales. • Tested and provided feedback on software updates and application launches for store systems.• Onsite media lead for new market television, radio and print media opportunities. • Mentored and collaborated with trainers throughout the company to support new store employees and home store regional initiatives.

The Container Store, Flatiron Crossing, Broomfield Co

Led sales and training initiatives $5M annual sales; analyzed performance data to identify gaps and partnered with store, area and regional directors on sales strategy to meet company goals.• Oversaw development of store team; managed 15 direct reports; trained on products, sales, design, point of sale and order fulfillment; delivered performance evaluations; handled customer service escalations. • Supported sales and training initiatives in new store markets.

The Container Store, Cherry Creek, Denver, Colorado

Planned and executed training; identified skill gaps; developed training strategy for new hires and store team; coached and mentored store team; facilitated training for new store initiatives; store media representative.

The Container Store, Cherry Creek, Denver, Colorado

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Denver Co

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