Greg Moore

Greg Moore Email and Phone Number

Contact Centre Leadership | Call Centre and Operations Management | Customer Service and Experience Management @ Konec Mobile
Greg Moore's Location
Greater Sydney Area, Australia, Australia
About Greg Moore

A senior Contact Centre, Customer Service and Operations Manager with 20 years experience in establishing, transforming and leading national and international Contact Centres and Shared Services Operations in Financial Services, Entertainment/FMCG, Utilities, Information Technology and Telecommunications.Track record of success in: contact centre and shared services start-up and management; performance improvement; customer experience management; leading engaged, high performing teams; process design and enhancement; on-shoring and offshoring operations; establishing and managing business partnerships; leading transformational change; internal business acquisition and growth; telephony and CRM design and implementation.Expertise incorporates: visionary, strategic leadership; Contact Centre industry best practice; recruiting, training, coaching, motivating, mentoring and leading staff; performance management; managing risk and change; driving staff engagement and customer loyalty; Prince2 project management; advanced communication, negotiation, collaboration and interpersonal skills; budgeting and forecasting; resource management and optimisation.

Greg Moore's Current Company Details
Konec Mobile

Konec Mobile

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Contact Centre Leadership | Call Centre and Operations Management | Customer Service and Experience Management
Greg Moore Work Experience Details
  • Konec Mobile
    Customer Experience Manager
    Konec Mobile Jan 2022 - Present
    Sydney , Au
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  • Medion Ag
    Customer Experience And Operations Manager - Aldimobile
    Medion Ag Dec 2017 - Dec 2021
    Essen , Nrw, De
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  • Fuji Xerox Australia
    Regional Customer Support Centre Manager
    Fuji Xerox Australia Mar 2003 - Jul 2017
    Macquarie Park, Nsw, Au
    Lead the centralisation of 15 call centres throughout the Asia Pacific region into 3 regional centres of excellence (Sydney, Kuala Lumpur, Shanghai), supporting 11 time zones and 10 languages.Direct the operations of the centralised customer support centres – with interactions of 8 million annually and approximately 500 staff - to achieve agreed responsiveness, resolution, financial and customer and employee satisfaction targets.Develop and implement plans to evolve the centres into multi-disciplined, multi-channelled, customer focused shared services operations to support business growth and strategy.Develop and implement plans to increase customer and staff loyalty.
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  • Energyaustralia
    Contact Centre Manager
    Energyaustralia Sep 2001 - Mar 2003
    Melbourne, Victoria, Au
    To lead, plan, control and direct the activities of the Sydney contact centre, to deliver maximum performance and customer satisfaction.
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  • Ticketek Australia
    National Call Centre Manager
    Ticketek Australia Nov 1998 - Sep 2001
    Au
    Sustain a strategic competitive advantage by ensuring that call centre and online customer service operations meet both client and company expectations.
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  • Citi
    Assistant Manager Citiphone Banking
    Citi May 1995 - Nov 1998
    New York, New York, Us
    Lead, manage and coach a team of 32 customer service representatives and 2 Team Leaders to provide superior service and to ensure standards and KPIs are met.
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Greg Moore Skills

Customer Satisfaction Contact Centers Project Management Strategy People Development Leadership Team Management Customer Care Call Center Architecture Call Centres Business Continuity Planning Workforce Management Telephony System Design And Implementation Business Process Improvement And Transformation Change Management Budget Management Cisco Ipcc Training Delivery Coaching Genesys Nice Call Recording Recruiting

Greg Moore Education Details

  • Tafe Nsw
    Tafe Nsw
    Accounting
  • Tafe Nsw
    Tafe Nsw
    Banking And Financial Support Services

Frequently Asked Questions about Greg Moore

What company does Greg Moore work for?

Greg Moore works for Konec Mobile

What is Greg Moore's role at the current company?

Greg Moore's current role is Contact Centre Leadership | Call Centre and Operations Management | Customer Service and Experience Management.

What schools did Greg Moore attend?

Greg Moore attended Tafe Nsw, Tafe Nsw.

What skills is Greg Moore known for?

Greg Moore has skills like Customer Satisfaction, Contact Centers, Project Management, Strategy, People Development, Leadership, Team Management, Customer Care, Call Center Architecture, Call Centres, Business Continuity Planning, Workforce Management.

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