Customer Experience Manager
Current
Jan 2022 - Present
AeroLeads people directory · profile
Greg Moore Email & Phone Number
Contact Centre Leadership | Call Centre and Operations Management | Customer Service and Experience Management
at
Konec Mobile
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Contact Centre Leadership | Call Centre and Operations Management | Customer Service and Experience Management
Location
Greater Sydney Area, Australia, Australia
Who is Greg Moore? Overview
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Quick answer
Greg Moore is listed as Contact Centre Leadership | Call Centre and Operations Management | Customer Service and Experience Management at Konec Mobile, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Greg Moore.
Greg Moore previously worked as Customer Experience Manager at Konec Mobile and Customer Experience and Operations Manager - ALDImobile at Medion Ag. Greg Moore holds Accounting Diploma, Accounting from Tafe Nsw.
Company email context
Email format at Konec Mobile
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Konec Mobile
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Profile bio
About Greg Moore
A senior Contact Centre, Customer Service and Operations Manager with 20 years experience in establishing, transforming and leading national and international Contact Centres and Shared Services Operations in Financial Services, Entertainment/FMCG, Utilities, Information Technology and Telecommunications.Track record of success in: contact centre and shared services start-up and management; performance improvement; customer experience management; leading engaged, high performing teams; process design and enhancement; on-shoring and offshoring operations; establishing and managing business partnerships; leading transformational change; internal business acquisition and growth; telephony and CRM design and implementation.Expertise incorporates: visionary, strategic leadership; Contact Centre industry best practice; recruiting, training, coaching, motivating, mentoring and leading staff; performance management; managing risk and change; driving staff engagement and customer loyalty; Prince2 project management; advanced communication, negotiation, collaboration and interpersonal skills; budgeting and forecasting; resource management and optimisation.
Listed skills include Customer Satisfaction, Contact Centers, Project Management, Strategy, and 18 others.
Current workplace
Greg Moore's current company
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6 roles
Greg Moore work experience
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Customer Experience And Operations Manager - Aldimobile
Dec 2017 - Dec 2021
Regional Customer Support Centre Manager
Lead the centralisation of 15 call centres throughout the Asia Pacific region into 3 regional centres of excellence (Sydney, Kuala Lumpur, Shanghai), supporting 11 time zones and 10 languages.Direct the operations of the centralised customer support centres – with interactions of 8 million annually and approximately 500 staff - to achieve agreed.
Mar 2003 - Jul 2017
Contact Centre Manager
To lead, plan, control and direct the activities of the Sydney contact centre, to deliver maximum performance and customer satisfaction.
Sep 2001 - Mar 2003
National Call Centre Manager
Sustain a strategic competitive advantage by ensuring that call centre and online customer service operations meet both client and company expectations.
Nov 1998 - Sep 2001
Assistant Manager Citiphone Banking
Lead, manage and coach a team of 32 customer service representatives and 2 Team Leaders to provide superior service and to ensure standards and KPIs are met.
May 1995 - Nov 1998
2 education records
Greg Moore education
Accounting Diploma, Accounting
Tafe Nsw
Banking And Finance, Banking And Financial Support Services
Tafe Nsw
FAQ
Frequently asked questions about Greg Moore
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What company does Greg Moore work for?
Greg Moore works for Konec Mobile.
What is Greg Moore's role at Konec Mobile?
Greg Moore is listed as Contact Centre Leadership | Call Centre and Operations Management | Customer Service and Experience Management at Konec Mobile.
Where is Greg Moore based?
Greg Moore is based in Greater Sydney Area, Australia, Australia while working with Konec Mobile.
What companies has Greg Moore worked for?
Greg Moore has worked for Konec Mobile, Medion Ag, Fuji Xerox Australia, Energyaustralia, and Ticketek Australia.
How can I contact Greg Moore?
You can use AeroLeads to view verified contact signals for Greg Moore at Konec Mobile, including work email, phone, and LinkedIn data when available.
What schools did Greg Moore attend?
Greg Moore holds Accounting Diploma, Accounting from Tafe Nsw.
What skills is Greg Moore known for?
Greg Moore is listed with skills including Customer Satisfaction, Contact Centers, Project Management, Strategy, People Development, Leadership, Team Management, and Customer Care.
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