Drive company margin and client satisfaction through consultative client services and pharmacy benefits management for portfolio of 20 employer accounts with $125M in annual drug spend.Primary point of contact for client on all inquiries, reporting needs, installation of new services and client satisfaction.Mentor and train new account managers on internal systems and operational procedures.Introduce new products, services and opportunities to the client that will result in cost saving and patient safety.Review, analyze, and present key statistical information to the client.Deliver high level of quality service to clients and their benefit consultants(94% client satisfaction rate).Influence internal departments to ensue timely delivery of client requirements and satisfaction.Proactively monitor performance guarantees and confirm the compliance of all account management standard operating procedures on the clients behalf.Develop strategies and action plans to grow, retain, and renew account(96% client retention rate).

Managed pharmacy benefit installations and ongoing service for portfolio of 15 clients with $75M in annual drug spend.Provided daily pharmacy benefit services support to clients and their benefit consultants.Prepared accurate and timely daily, monthly and yearly reporting.Proactively monitored and identified client service trends to allow immediate resolution of any issues.Assisted in preparation and delivery of yearly client annual reviews.Collaborated with Director on client activity and service needs to ensure client expectations are exceeded.

Established strong relationships and effective communication with HR and line managers to fulfill their staffing needs at all levels.Managed client relationships throughput the search process by sourcing, screening, interviewing and assessing candidates.Implemented marketing and lead generation initiatives.

Exceeded regional expectations in customer satisfaction, operating profits, vehicle growth and employee development.Determined customer needs, developed marketing plans and presented strategies to senior management.Coordinated and developed several sales initiatives that provided greater market penetration and increased income.Responsible for branch forecasting and budget analysis.Managed all daily operations in rental branch, including training, delegating job responsibilities and monitoring compliance with company's customer service policies and procedures