Greg Osburn Email & Phone Number

Washington DC-Baltimore Area

I lead the strategic and operational planning of IT to align with business goals, foster innovation, and enhance organizational effectiveness.

Washington DC-Baltimore Area

• Director of all technology operations and project management.
• Developed migration roadmap of all legacy data and software applications to cloud platforms resulting in lower costs, enhanced security, and improved end-user experience.
• Shifted all technology support from an external managed service provider to existing internal staff, realizing an annual savings of $125K.
• Replaced legacy hardware VOIP with application-based telephony to better serve a hybrid workforce and reduced annual costs by twenty percent.

Washington, District Of Columbia, United States

• Senior manager specializing in technology solutions and full scale project lifecycles for nonprofits and associations.
• Provided consulting services from discovery through implementation for Salesforce based CRM/AMS solutions.
• Developed comprehensive methodology documentation and training materials to streamline and improve staff onboarding and ongoing professional development.

Washington, District Of Columbia, United States

• Director of all technology operations, budget, and staff, with responsibility for developing and enforcing IT policies procedures, and best practices.
• Led three-year $1M project to replace multiple legacy business information systems and websites and to develop new customer journey map; coordinated efforts of staff across multiple departments, with staged rollouts of.
• Oversaw design, installation, and vendor management of all IT and AV equipment in new office construction and build-out, including equipment selection and purchase of $1M hardware for server and network closet refresh
• Migrated almost all legacy on-prem information systems and servers to cloud, allowing for rapid transition to full remote work during COVID
• Recently completed six-month cybersecurity project to harden all information systems and network infrastructure; selected and implemented new endpoint detection and response solution, retired all on-prem web and.

Washington, District Of Columbia, United States

• Director of all IT systems and business operations including project management, asset management, budgeting, and vendor relations.
• Successfully upgraded association management system from version 15.1.3 to 20.1
• Developed and implemented robust backup and disaster recovery plan for multiple physical office locations
• Created life-cycle equipment purchasing plan to phase out obsolete assets and better manage equipment budgeting and inventorying
• Instrumental in expanding online member resource offerings, including a community messaging and document sharing system, and in transitioning publications from hard copy to digital