Greg Oshel Email & Phone Number

Folsom, Ca, Us

Rancho Cordova, Ca

Rancho Cordova, Ca

• Evaluates business process changes to identify and document business impacts and benefits. • Acts as subject matter expert to provide business requirements for process improvements and system enhancements. • Conducts effective interview/research to determine and document the stakeholders, business needs and requirements.• Creates and analyzes workflow diagrams.• Reviews technical design deliverables to ensure business objectives are reached.• Assists business stakeholders with user acceptance testing, defect reporting and resolution.• Assists with training including identification of needs, development of materials, communications of changes, manuals, etc.• Provides post implementation support, such as, problem resolution, adjustments to new procedures, and change management. • Develops presentations of materials, models, findings, plans and/or conclusions.• Continually looks for process improvement strategies

Folsom, California

• Assisted clients in identifying and resolving business issues through the use of computer-based solutions.• Educated clients on the best business practices utilizing the IBS ASW ERP/Supply Chain software modules (Purchasing, Manufacturing, Sales, Warehouse Management, Radio Frequency, and Service).• Tracked project issues throughout the Implementation process.• Worked closely with clients on identifying and documenting new requirements.• Created functional designs to define the flow of the client’s new business requirements, and worked with Solution Architects on defining the best possible Technical approach.• Performed Quality Assurance testing on modifications requested by clients• Traveled to client sites to train end-users.• Helped clients identify the necessary data needed to interface with third-party software.• Supported clients through Go-Live and post Go-Live.• Worked with clients in a variety of different industries such as: Auto Parts Assembly and Distribution, Packaging and Paper Production, Pharmaceutical Distribution.

Sacramento, California

Coached, trained and modeled the REI service and sales approach philosophy for staff members. Responsible for hiring staff, providing sales and product training, coaching and ensuring great customer service within the customer service, operations, footwear and adventure sports departments.