Technical Support Representative
5/Flr Alphaland Southgate, 2258 Chino Roces Cor. Edsa (Pasong Tamo Extension), 1
. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; · Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; · Gather customer's information and determine the issue by evaluating and analyzing the symptoms; · Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;· Follow up and make scheduled call backs to customers where necessary; · Stay current with system information, changes and updates