Greg Pavlos Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

- Infrastructure program formation, including but not limited to the creation of program artefacts, scoping of initiatives and analysis- Analysis and implementation of AESCSF practices within the organisation CMDB-Creation and analysis of Vulnerability Management Standards and alignment with AESCSF practices

Delivered Strategy for access provisioning and governance including capabilities and limitations for the CAE Merlot system.Conducted an analysis of the business rules integrated into the CMS, with a focus on ensuring accuracy and continued relevanceAnalysis of existing CMS tables and reports required for migration to the newly developed EDP platform, based on the reporting needs of both the business stakeholders and regulators.Validation and creation of CMS reporting for all company departmentsCreation of security model through engagement of SMEs and business stakeholdersThe provisioning and monitoring of environment and user access needsCreation and handover of security roadmap and BAU processesDelivered process maps of current state priority 1 processes while upskilling SME’s to use BPMN and the associated toolsUpskilling of SME’s and fellow BA’s to improve the capabilities of the BA team

Brisbane, Queensland, Australia

Documented as-is state of all manual tele-sales process and created a to-be stateLead BA for Salesforce implementation. Created as-is and to-be process documents and confirmed acceptance criteria for the build.Lead product migration from Oracle (Click) CRM to Salesforce CPQCreated new coupon based online sales system to allow for tracking of sales made by Sales staff in the fieldAnalysed qualitative customer feedback and recordings related to digital purchasing and onboardingComplete end to end user experience and journey mapping

Brisbane, Queensland, Australia

- Identified requirements, analysed current state and assisted in the delivery of rebranding- Created solutions for new customer matching engine and associated customer service process

Brisbane, Australia

- Lead Business Analyst on the Lotteries Omni-Channel Transformation Program, bridging the gap between retail and online.- Lead Business Analyst on the implementation of PayPal and Braintree Payment Gateway across all of Lotteries Digital (Web / iPhone / Android).- Project Manager on the Operational Monitoring Migration Project for Lotteries. I successfully lead a small project team of 4 x DevOps Engineers, managed stakeholders and budget and delivered a cost saving of over $600k PA for Tabcorp.- Produced product roadmaps for various Lotteries systems.- Enabled functionality for Lotteries customers to make purchases in store using funds stored in their digital wallet- Performed the role of Iteration Manager and Lead BA for the Lotteries Online Wallet- Led large workshops across teams and departments to elicit requirements from all stakeholders

- Created financial statements required to meet stringent regulatory requirements for multiple jurisdictions around Australia- Enabled the shared wallet to post events to a message queue in real time for ingestion via all business units- Created processes which enabled the contact centre and CRM to provide customers with incentives in real-time instead of via overnight batch processes

Melbourne, Australia