Greg Pearse Email & Phone Number

Developed the global customer engagement operating model; staffed and managed the global customer engagement team, including budget responsibilityCustomer Experience: Built/implemented 360o customer feedback and improvement frameworkQuality Assurance: Built/implemented S4HANA service improvement model with SAP Development and Product Support – DEV/OPSCost.

Walldorf, BW, DE

Established and led relationship management for internal SAP line of business units – introduced structured engagement modelCreated and rolled out process framework to manage infrastructure lifecycleImproved Line of Business return on IT Infrastructure spend by recommending and implementing changes in consumption behavior and providing spend pattern.

Product roll-in & roll-out process with customers for (flagship) CRM On-Demand, Hosting & AMS offeringsOperating model for customer engagement for first SaaS offering incl. legal, finance & operationsProcess framework from start-up to scalingDrove the SAP Board-mandated divestiture of the Hosting business; successful wind-down in < 12 monthsSet up the CRM.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Bachelor, Software Services