Led a team of 5 in creating vision and implementing programs and training to improveOperational Performance, Customer Service, and Distribution Resource Planning Optimization,while also addressing all at-risk markets.Highlights: Graduated 100+ C-Level Technicians annually with an 86% retention rate by decentralizingthe ACES Technician Apprentice Program within all markets, ensuring growth of allemployee. Devised and implemented strategies for the continuous development of the ACES BasicEstimating program, resulting in an average 25 program graduates monthly. Enhanced cycle time by 28% through the design and implementation of the ACESTechnical Estimating/Advance Repair Planning program, including requirements gatheringand program roadmaps. Identified and corrected inefficiencies in Operations for all 20 markets by developing anddocumenting critical program needs to improve the Customer Satisfaction Index.

Directed strategic planning and operational support to restructure the failing Ohio acquisitionmarket of 16 Repair Centers, while providing visionary direction to manage and grow the UtahMarket.Highlights: Improved bottom line by 48% and restructured the Organizational Chart and staffingmarket appropriately to meet and exceed revenue goals and objectives. Achieved high net gain in revenues under difficult economic and highly competitive marketconditions by developing market and implementing district and repair center leadershiprestructure plan. Directed a new automotive insurance program, ensuring best practices were integrated intoprocess improvement efforts, resulting in repairing insurance relationships. Drove operational excellence for key client programs by collaborating with operations onoperating efficiencies and savings, incorporating creative problem-solving techniques toidentify and solve problems.

Developed and executed comprehensive market strategies to correct performance and moralecrises, growing the Utah Market from worst in company to top performer in company, andwinning President’s Club.Highlights: Generated over 300% annual revenue increase by tactically spearheading efforts to open 5Repair Centers, while also implementing best practices and procedures to supportoperations. Outperformed all competitions by developing team to the dominant Industry Leader in theUtah Market and implementing customer service standards and methods to support growthof the business. Created process improvements that reversed performance and morale crises and enhancedeffectiveness of workforce, while also cutting overall operational costs. Designed and executed leadership development programs and created policies andprocedures to support corporate revenue goals that enhance brand profitability.

Directed market, staffing and operations, focusing on key result areas, coaching, andperformance management. Set the direction of work and handled responsibility for the qualityand accuracy of work performance.Highlights: Increased annual revenue 28% by reversing performance crisis in the Colorado Market andimplementing Standard Operating Procedures and creating a performance-based culture. Led expansion initiatives by opening and integrating 5 new repair centers and initiating aculture of excellence and accountability, which turned market from worst in company toTop 5 Performer in 2 years. Spearheaded market growth by developing leadership at the market and repair center levelalong with staffing and training Repair Centers appropriately. Created new revenue stream by implementing Pre-Op and Playbook as a prototype marketwhile also establishing performance plans to drive sales and increase productivity.