Greg Pena Email & Phone Number

Phoenix, Arizona, United States

Litchfield Park, Arizona, United States

Fresno, California Area

Seeking employment in operations, service management fields.

Fresno, California, United States

Under the direction of The First Tee local office, I enabled children to build strength of character that empowered them through various challenges through the integration of golf with life skills challenges.

Fresno, California Area

Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; implemented and enforced customer service and supervisor policies and procedures of a combined staff of 75 service personnel. Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Fresno, California

Provide superior customer service, product application, sales within the Lumber, Millworks, Bath and Kitchen and Tools and Hardware Department through interaction with consumers and contractors. Create product application, design and bill of materials using in-house software, design applications. Assist Department Head, Assistant Store Mangers, and the Store Manager to unsure all departments are properly signed, priced and available for customers. Completed specialized training programs to enable a knowledgeable work ethics within all departments. Assisted in the unloading of stock of store supplies of day-to-day and promotional inventory. Performed audit counts to ensure on-hand inventory or at all times.

Peachtree City, Ga.

Managed corporate training facility and branch location training programs. Facility manager current and new product training facility. Managed current and new product training programs. Managed warranty claims department. Extensive leadership fundament training at American Management Association, Atlanta, GA.

Greenville, South Carolina

Oversaw all aspects of the facility operations, including shipping, receiving, and inventory. Managed short, and long term storage of warehouse inventory of domestic and international trade show exhibits. Negotiated local, and long distance shipping costs. Coordinated single, and multi-load shipments of trade show exhibits, and support materials. Responsible for current, and new hire orientation, and safety training.

Anderson, South Carolina

Designed, and implementation of the 3,000 square foot corporate hands-on training facility. Created, and conducted diverse training programs for the customer, sales, service, and technical service departments. Conducted weekly hands-on training programs for dealers, and distributors, service agencies, and associates for an array of power tools, and lawn, and garden equipment. Member of the new product design, and safety team. Managed quarterly product quality analysis with key vendors. Implemented e-commerce replacement part ordering system. Invented a $2.00 service component that prevented a recall of 1.2mm products. Created, and conducted semiannual Train-the-Trainer training programs.

United States

Corporate training manager for HVAC, lawn, and garden, appliances, and refrigeration product categories. Managed, and created all phases of training programs conducted at the corporate training facility, domestic, and Canadian training facilities. Participated in semiannual new product design, evaluation, and durability testing. Created, and conducted annual lawn, and garden Train-the-Trainer training program. Conducted quarterly failure analysis, and life cycle reviews.