Greg Pignetti Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

Greater Philadelphia Area

Responsible for overseeing all Xfinity Store operations.Manages all phases of the customer service center environment and teamto achieve and exceed financial targets and customer satisfactionscores. Delivers tight operational and financial controls in a cost-effective manner. Hires, coaches, and evaluates customer service centerpersonnel based on performance standards. Develops personal performanceplans with Customer Service Center Employees and provides continuousperformance feedback and quarterly performance plan reviews. Developsprocesses and procedures to drive department efficiencies, assist indevelopment, and meeting of, departmental budget. Manages team whichmay include exempt and non-exempt employees. Provides subject matterguidance to employees as required.Core Responsibilities:- Works with senior management to improve the cost-effectiveness of theoperations. Conduct and maintain regular sales channel analysis,reporting, and benchmarking for the purpose of continually improvingsales productivity, cost per acquisition, and quality of sale.- Motivates Representatives to achieve sales and compliance results;conducts both routine and unscheduled store visits and audits. Workswith team to ensure excellence in customer service with every customercontact.- Develop annual sales channel budgets and monthly forecasts for salesperformance expectations, commissions, expenses, and other specialprojects.- Coordinate with Leadership & Development personnel to initiate andsustain effective sales channel training and development programs.- Evaluates current processes, procedures, and overall efforts forimprovement and innovation.- Communicates business initiatives, sales, service, performancestandards, and goals.- Consistent exercise of independent judgment and discretion in mattersof significance.

Function as subject matter expert for store sales consultants in the areas of product knowledge, promotional codeusage, billing, and order entry. Actively lead the sales consultants to achieve store quota.• Handle daily cash transactions and reconcile various financial functions, including payment drops and safe access.Perform routine audits on cash handling, inventory and commissions tracking.• Maintain store sales reporting and analysis for Leaders.• Coordinate equipment reconciliation and inventory management.• Work with Leader to implement POP advertising display and sales collateral strategies, making the most effectiveuse of store displays.• Demonstrate strong understanding and enthusiasm around technology, with the ability to position, demonstrate,and sell Comcast products and services to new and existing customers.• Provide side-by-side training for new hires on order entry, customer service and sales related processes.• Works with senior management to improve the cost-effectiveness of the operations. Conduct and maintain regularsales channel analysis, reporting, and be for the purpose of continually improving sales productivity,cost per acquisition, and quality of sale.• Motivates Representatives to achieve sales and compliance results; conducts both routine and unscheduled storevisits and audits. Works with team to ensure excellence in customer service with every customer contact.• Develop annual sales channel budgets and monthly forecasts for sales performance expectations, commissions,expenses, and other special projects.• Coordinate with inbound sales and retention departments to leverage best practices for product positioning, salespresentations, promotional offer use, retention tools, and overall customer sales and service expectations.• Develop and facilitate the use of coordinated, comprehensive, and effective sales collateral and POP displayadvertising to create a common and strategic customer experience in