Greg P. Email & Phone Number

Henderson, Nv, Us

Las Vegas, Nv, Us

• Non-profit organization board member responsible for finding and securing sponsorships from other organizations

Brooks, Ca, Us

• Responsible for the Cyber Security program focusing immediately on Security Architecture, Security Operations, GRC and IAM • Worked with the IT Operations team to reduce overall vulnerability risk by 67% in 5 months• Implemented 7 capital projects to close technology gaps in detective and preventative controls over the first 18 months which resulted in a reduction of cyber insurance premiums

Las Vegas, Nv, Us

• Non-profit organization board member that advises on Cyber Security and Information Technology related topics

Las Vegas, Nevada, Us

• Responsible for planning, developing and delivering ad-hoc reporting and visualizationsolution for the SYNKROS product using Oracle Discoverer 11g and Tableau Server 9.2

Las Vegas, Nevada, Us

• Led scheduling team that coordinates direct sales, participation games, conversions, trials, returns and preventative maintenance service events that book over $200m annually in compliance with Sarbanes-Oxley regulations• Managed SYNKROS casino systems support for 52 accounts worldwide which generates $18m annually including key accounts such as Turning Stone Resort & Casino, Rush Street Gaming, Creek Nation Casinos, Osage Nation Casinos, Sandia Resort & Casino, Norwegian Cruise Lines, Dotty’s, Société des casinos du Québec (Canada), Star Entertainment Group (Australia)• Implemented a troubleshooting process that improved casino systems support resolution rates for all customers by 40%• Defined a catalog of billable casino systems support services that has increased maintenance revenue by $100k annually

Las Vegas, Nevada, Us

• Built a team of four business analysts with over 50 years’ experience in the slot, marketing, accounting and analytics gaming industry• Introduced Problem Management to the business analyst team which evaluated difficult and recurring issues reported by customers• Identified and resolved a major problem in the casino systems product that consumed over 3,000 engineering man-hours over two years• Designed a consultative services engagement framework which generated over $100k in its first year• Revamped SugarCRM modules, reports and dashlets which improved agent productivity by 20% in 3 months

Botany, Nsw, Au

• Responsible for all Systems Division operations to include product support, project management, account management and change management in the Australia, Asia and African markets that generated $1.5m annually• Secured, planned and successfully implemented a $10m sales opportunity in Queensland, Australia• Worked jointly with Sales to obtain state gaming approval, design, develop and implement the first gaming manufacturer loyalty solution for Hotels & Clubs in Queensland, Australia• Evaluated, re-organized and trained the international casino systems product support team

Las Vegas, Nevada, Us

• Worked primarily with two high-profile corporate accounts Star Entertainment Group and Rush Street Gaming to ensure customer satisfaction with new implementations and upgrades of the KCMS product• Coordinated with all development teams to manage the development lifecycle; primarily focusing on change and release management• Wrote, negotiated, executed and gained $1.2m in revenue recognition for the Treasury Casino, Star Entertainment Group contract in order to meet key business requirements and prepare the KCMS product for state gaming approval• Assigned a special project by executive management to gather business requirements and improve the table games module at SugarHouse Casino, Rush Street Gaming in order to secure revenue recognition; the improvements allowed Sales to identify a new revenue stream secure in $230k license fees and $44k in annual maintenance revenue

Las Vegas, Nevada, Us

• Provided second-level DB support for current customers using the KCMS and Oracle Discoverer products• Redesigned the legacy casinos system to database data migration routines using Oracle loader files, procedures, triggers, pre-staging tables and indexes to include import logs and quality reports• Created internal web-based resource tracking and production scheduling tools using Oracle 9i, RHEL 3, Apache, PHP, Perl and Oracle Discoverer• Volunteered to perform the database tasks on after-hours system upgrades; performed over 20 upgrades with 100% accuracy

Las Vegas, Nevada, Us

• Managed a team of six employees that were responsible for training, project management and technical support of the Forcise and KCMS products• Assigned as dedicated account supervisor to Sandia Resort & Casino: 2,300 slot machines all TITO and AFT enabled, 30 tables, non-smoking gaming and VIP gaming areas• Provided on-site technical support, training and project management for 47 customers across 3 countries• Held two titles prior to managing the support team: Technical Support Specialist, Customer Service Account Supervisor

Bachelor Of Science (Bs), Management Information Systems, General

Education record