Greg Post Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

West Dover, Vermont, United States

United States

🌟 Welcome to North Stafford Consulting! 🌟As an independent hospitality consultant, I am passionate about driving positive change in the industry and beyond. At North Stafford Consulting, we specialize in hospitality to start, but our vision extends far beyond that. We aim to transform leadership as a whole through businesses, revolutionizing how we approach collaboration and growth.In today's world, I firmly believe that collaboration is the highest form of communication… Show more 🌟 Welcome to North Stafford Consulting! 🌟As an independent hospitality consultant, I am passionate about driving positive change in the industry and beyond. At North Stafford Consulting, we specialize in hospitality to start, but our vision extends far beyond that. We aim to transform leadership as a whole through businesses, revolutionizing how we approach collaboration and growth.In today's world, I firmly believe that collaboration is the highest form of communication. That's why I'm committed to doing business in a way that fosters collaboration and partnership. We can all benefit from working together, especially with those who bring unique expertise and insights to the table. It's through these collaborative efforts that we learn and grow.My goal with North Stafford Consulting is to build something that will change the way we do business. I envision a future where businesses work together, learn together, and grow together. It's about building lasting connections and creating a positive impact on the world around us.Join me on this journey of growth and transformation. Let's work together, learn together, and build a brighter future for us all. Together, we can achieve greatness. Show less

Manchester, Vermont, United States

- Managed and coordinated communication between Sales, Housekeeping, Engineering, and operational teams.- Oversaw department financials, managing P&L and reporting on financial success.- Hired, trained, and scheduled staff to meet business needs.- Held regular department meetings to inform and reinforce service standards.- Managed room inventory to maximize occupancy, revenue, and profit goals.- Participated in Revenue Management, recommending strategies for revenue and… Show more - Managed and coordinated communication between Sales, Housekeeping, Engineering, and operational teams.- Oversaw department financials, managing P&L and reporting on financial success.- Hired, trained, and scheduled staff to meet business needs.- Held regular department meetings to inform and reinforce service standards.- Managed room inventory to maximize occupancy, revenue, and profit goals.- Participated in Revenue Management, recommending strategies for revenue and occupancy optimization.- Monitored and analyzed key performance indicators (ADR, occupancy rate, RevPAR).- Collaborated with Sales team to develop sales and marketing strategies.- Ensured cleanliness and functionality of guest rooms and public areas.- Coordinated with Guest Service Managers, Reservations, Concierge, and Guest Service Representatives.- Resolved guest complaints promptly to ensure satisfaction.- Collaborated with Bell & Door and Gift Shop teams to maximize revenue opportunities.- Maintained knowledge of hotel products, services, and competition.- Stayed updated on industry trends and best practices.- Ensured compliance with hotel policies, procedures, and standards.- Provided leadership, guidance, and support to foster a positive work environment.- Collaborated with cross-functional teams to achieve hotel goals. Show less

Cambridge, Massachusetts, United States

Manchester, Connecticut

Salem, Massachusetts

• Supervised and scheduled 30+ employees in coordination with General Manager• Led staff meetings and mentor sessions to improve quality of customer service operations• Managed payroll and led onboarding for new employees• Negotiated resolutions to guest complaints and spearheaded brainstorming with management team to provide continuous improvement to hotel operations• Outreached to local businesses to increase collaboration and community involvement

• Trained and supervised 15+ staff and evaluated performance regularly• Oversaw the full operation of the hotel on the overnight, morning and evening shifts• Balanced the house ensuring room types and special requests were met• Greeted, registered, and assigned rooms to guests of the hotel• Provided concierge service for guests• Liaised and coordinated communications between groups in house, management & staff• Responsible for balancing accounts and conducting nightly… Show more • Trained and supervised 15+ staff and evaluated performance regularly• Oversaw the full operation of the hotel on the overnight, morning and evening shifts• Balanced the house ensuring room types and special requests were met• Greeted, registered, and assigned rooms to guests of the hotel• Provided concierge service for guests• Liaised and coordinated communications between groups in house, management & staff• Responsible for balancing accounts and conducting nightly audits• Supervised and coordinated scheduling for the front office, valet, PBX & bellmen based on business forecasts• Led the PBX operation Show less

Somers, Connecticut

• Seasonal work. • Overseeing the property under the supervision of the General Manager. • Scheduling, maintenance, hiring, training, etc. • Offering leadership to young staff.

South Windsor, Connecticut

• Resolved customer complaints and implemented changes to reduce such complaints• Scheduled staff and coordinated station arrangements prior to scheduled events• Oversaw daily revenue and payroll• Responsible for managing operations at Red’s Tavern• Implemented more streamlined and advanced hiring process for talent acquisition• Performed regular staff evaluations for 10+ employees• Created and managed events to improve visibility and customer base of Red’s Tavern•… Show more • Resolved customer complaints and implemented changes to reduce such complaints• Scheduled staff and coordinated station arrangements prior to scheduled events• Oversaw daily revenue and payroll• Responsible for managing operations at Red’s Tavern• Implemented more streamlined and advanced hiring process for talent acquisition• Performed regular staff evaluations for 10+ employees• Created and managed events to improve visibility and customer base of Red’s Tavern• Led frequent trainings focused on high-quality customer service to staff members Show less

North Andover, Massachusetts

• Reviewed data and financial statements in order to continuously improve programming• Managed and scheduled 40+ employees• Responsible for organization's financial and budget activities to fund operations, maximize investments, implement cost reduction activities, and increase efficiency.• Established and implemented policies, procedures, goals, and objectives, to improve customer turnout andsatisfaction• Implemented new hiring process that improved talent acquisition for… Show more • Reviewed data and financial statements in order to continuously improve programming• Managed and scheduled 40+ employees• Responsible for organization's financial and budget activities to fund operations, maximize investments, implement cost reduction activities, and increase efficiency.• Established and implemented policies, procedures, goals, and objectives, to improve customer turnout andsatisfaction• Implemented new hiring process that improved talent acquisition for the organization• Determined goods and services to be sold and set prices based on forecasts of customer demand.• Led and organized sales initiatives• Developed and implemented product-marketing strategies, including advertising campaigns or salespromotions. Show less

Woburn, Massachusetts

• Provided highest quality customer service and concierge services to hotel guests• Liaised between hotel operations staff and guests’ inquiries• Responsible for keeping meticulous records of reservations, room availability, and room servicing• Performed bookkeeping activities such as balancing accounts, reconciliation, and conducting nightly audits• Handled guest feedback and complaints with empathy and professionalism, providing solutions to increase customer satisfaction•… Show more • Provided highest quality customer service and concierge services to hotel guests• Liaised between hotel operations staff and guests’ inquiries• Responsible for keeping meticulous records of reservations, room availability, and room servicing• Performed bookkeeping activities such as balancing accounts, reconciliation, and conducting nightly audits• Handled guest feedback and complaints with empathy and professionalism, providing solutions to increase customer satisfaction• Operated front desk to include managing computer systems, financial transactions, and switchboard• Prepared food and beverage stations for morning dining services• Scheduled and supervised evening staff Show less

Bachelor’S Of Fine Arts

Communication And Media Studies