Greg Post Email & Phone Number

Boston, MA, US

West Dover, Vermont, United States

United States

🌟 Welcome to North Stafford Consulting! 🌟As an independent hospitality consultant, I am passionate about driving positive change in the industry and beyond. At North Stafford Consulting, we specialize in hospitality to start, but our vision extends far beyond that. We aim to transform leadership as a whole through businesses, revolutionizing how we.

Manchester, Vermont, United States

- Managed and coordinated communication between Sales, Housekeeping, Engineering, and operational teams.- Oversaw department financials, managing P&L and reporting on financial success.- Hired, trained, and scheduled staff to meet business needs.- Held regular department meetings to inform and reinforce service standards.- Managed room inventory to.

Cambridge, Massachusetts, United States

Manchester, Connecticut

Salem, Massachusetts

• Supervised and scheduled 30+ employees in coordination with General Manager
• Led staff meetings and mentor sessions to improve quality of customer service operations
• Managed payroll and led onboarding for new employees
• Negotiated resolutions to guest complaints and spearheaded brainstorming with management team to provide continuous improvement to hotel operations
• Outreached to local businesses to increase collaboration and community involvement

• Trained and supervised 15+ staff and evaluated performance regularly
• Oversaw the full operation of the hotel on the overnight, morning and evening shifts
• Balanced the house ensuring room types and special requests were met
• Greeted, registered, and assigned rooms to guests of the hotel
• Provided concierge service for guests
• Liaised and coordinated communications between groups in house, management & staff

Somers, Connecticut

• Seasonal work.
• Overseeing the property under the supervision of the General Manager.
• Scheduling, maintenance, hiring, training, etc.
• Offering leadership to young staff.

South Windsor, Connecticut

• Resolved customer complaints and implemented changes to reduce such complaints
• Scheduled staff and coordinated station arrangements prior to scheduled events
• Oversaw daily revenue and payroll
• Responsible for managing operations at Red’s Tavern
• Implemented more streamlined and advanced hiring process for talent acquisition
• Performed regular staff evaluations for 10+ employees

North Andover, Massachusetts

• Reviewed data and financial statements in order to continuously improve programming
• Managed and scheduled 40+ employees
• Responsible for organization's financial and budget activities to fund operations, maximize investments, implement cost reduction activities, and increase efficiency.
• Established and implemented policies, procedures, goals, and objectives, to improve customer turnout andsatisfaction
• Implemented new hiring process that improved talent acquisition for… Show more
• Implemented new hiring process that improved talent acquisition for the organization

Woburn, Massachusetts

• Provided highest quality customer service and concierge services to hotel guests
• Liaised between hotel operations staff and guests’ inquiries
• Responsible for keeping meticulous records of reservations, room availability, and room servicing
• Performed bookkeeping activities such as balancing accounts, reconciliation, and conducting nightly audits
• Handled guest feedback and complaints with empathy and professionalism, providing solutions to increase customer satisfaction
• … Show more

Bachelor’S Of Fine Arts

Communication And Media Studies