Greg Renwick Email & Phone Number

Brisbane, Queensland, Australia

Overseeing a large team of engineers, ensuring the successful implementation of strategic projects, and upholding a high-performance culture within the organization. Regularly reassess and adapt these strategies to meet the evolving needs of your team and the business.• Oversee a team of 150+ Engineers working in a dynamic operational environment.• Driving a culture of accountability across the team.• Leading and managing high performing teams in the operations.• Driving the maintenance compliance, safety, security, quality and environment of Qantas Brisbane Base Maintenance.• Contributing to the business KPI performance by delivering an efficient and effective operation through the implementation of continuous improvement activities.• Leadership through understanding who customers are, anticipating what they want and moving swiftly to meet it by providing a level of support and flexibility that has exceeded their expectations.• Developing a culture that demonstrates pride in meeting targets dates, environmental performance and is externally competitive.• Engaging and creating effective people development to achieve sustainable skills to meet future needs of the business.• Continually reviewing business performance and initiating continuous improvement across base operations.• Contributing to Base Maintenance Operations services that meet customer expectation and service delivery which align with company and regulatory requirements.• Maintaining consistent and competitive Base Maintenance Operations “check / turn” times to meet the requirements of internal and external customers.• Always ensuring the safety of our people, by creating a safe working environment and adhering to safe principles and procedures.

Brisbane, Queensland, Australia

Driving strategic and operational outcomes for Swissport International, responsible for leading continuous improvement initiatives by challenging existing business practices to enhance business sustainability and ongoing engagement. As a key contributor to the overall performance of the International operation, accountable for the effective and efficient quality service delivery of ground operation.Duties and Responsibilities• Support change management, Risk Assessments, Safety Promotion, Incident/Accident Investigation Compliance Audits/Inspections and ongoing reviews of documents required by SMS• Implement rosters across multiple workgroups, fore filling complex work schedules• Oversee Swsissport risk and quality management systems as it pertains to ground handling• Plan and manage airport operations budget and expenditure (both capital and operating)• Develop training systems, policies and process to ensure excellence in safety and service• Monitor development performance through the development of performance metrics and provide regular updates to clients and staff as required• Support the implementation of SMS, Security Program, Fatigue Management Program and Drug and Alcohol Management Plan.• Make effective decisions under pressure, balancing competing priorities and demands• Operationally and commercially focused with the ability to correctly assess the impact of decisions on business outcomes• Monitor and observe compliance of policy and procedures as outlined in relevant legislation and organisational policy and procedures• Comprehensive knowledge interpreting and applying legislation, awards, industrial instruments and workplace policies

Brisbane, Australia

Qantas-Ground Services Coordinator Ramp, Fleet and Baggage | (2016 to 2021)Conduct monitoring and compliance of relevant policy, procedural and legislative requirements and activities, across Qantas airline ground operations of ramp, fleet presentation, and baggage. Facilitate the coordination of team communication, and support the development of a culture of compliance and continuous improvement, by identifying opportunities to improve procedure, compliance, performance and productivity across all areas of ground operations. Accurate and timely completion of detail-orientated reporting including incident and hazard reports, investigations, and handover.Duties and Responsibilities• Leadership, decision making, conflict resolution, and organisational responsibilities in a high-pressure operational environment, to efficiently and effectively meet performance requirements in a fast-paced dynamic environment• National and International implementation projects• Monitor and observe compliance of policy and procedures as outlined in relevant legislation, and organisational policy and procedures• Engage with a range of diverse stakeholders to drive business and operational results• Promoting Qantas core values of Safety, Quality and Compliance• Innovative leadership, with the ability to positively influence and mentor others• Accountability by meeting key performance indicators, administrative reporting, participating in continuous improvement activities across Qantas ground services

Brisbane, Queensland, Australia

Managing a large team, responsible for driving operational excellence and the implementation of key strategic change projects, ensuring the performance culture is upheld through direct development of employees.• Highly developed people leadership skills, including performance management, coaching, mentoring and development• Positive analytical and problem solving skills to produce results within specified timeframes• Demonstrated commitment to managing a safe workplace• Commercially focused with the ability to correctly assess the impact of decisions on business outcomes• Strong stakeholder skills, with the ability to maintain close relationships with internal and external parties• Ability to influence positive outcomes at a senior level

Brisbane, Queensland, Australia

Project Facilitator | Baggage Reconciliation System Project | 2018 - 2019• Implement a new baggage reconciliation system nationally and internationally• Develop and deliver training packages • Coordinate and facilitate training programs• Culturally appropriate communication utilising interpreters to overcome language barriers• Liaise with management and stakeholders in national and international ports• Liaise with IT to problem solve and trouble shoot• Participate in the reporting and evaluation processes including official administrative duties including port sign off

Brisbane, Queensland, Australia

Senior Airline Service Coordinator | Qantas Ramp, Fleet & Baggage | 2013 - 2016 • Ensure that each team achieves operational success meeting KPI’s and operational targets. Working collaboratively with Ramp Resource Co-coordinators and Leading Hands, identifying and resolving daily challenges that arise ensuring the operational targets are met. • Demonstrate a high level of professionalism and integrity, balancing the interests of both employees and management. Established by understanding the company objectives and relating these objective with a positive outcome for the employees. One key factor that I have learnt, is to listen and support the employee using company policy and EBA’s which guide the employee to resolve these issues in a positive and timely manner.• Utilize computer skills, proving competence to work with new systems. Demonstrated over the past 10 years, providing rosters in excel which covered the increase in baggage belts, with a dedicated Qlink belt and staff. The implementation of the BRS and First bag system currently used, creating spreadsheets for daily reporting currently used for baggage service missed bag reports, and ramp daily equipment checklist.• Exhibit strong interpersonal skills, proven through being able to communicate with all levels of the company on a daily basis. Compliance encounter communication from every department and in almost every case the issue needs to be resolved immediately and with a positive outcome for the customer.