Greg Richardson Email & Phone Number

Colorado

Englewood, Colorado

Developed applications for pharmacies to assist in the calculation and delivery of prescribed orders for patients. Maintained current applications by confirming, documenting, resolving, and testing software defects. Primary developer contact for technical services team.• Created pharmacy nutrition application that was completed in 9 month timeframe, which was 7 months faster than prior releases, after which FDA audit was performed with no observations.• Documented and managed change… Show more Developed applications for pharmacies to assist in the calculation and delivery of prescribed orders for patients. Maintained current applications by confirming, documenting, resolving, and testing software defects. Primary developer contact for technical services team.• Created pharmacy nutrition application that was completed in 9 month timeframe, which was 7 months faster than prior releases, after which FDA audit was performed with no observations.• Documented and managed change process, including gathering requirements, risk analysis, designing solution, implementing solution, unit testing, and design transfer.• Ported existing software to Portuguese and Italian languages using Multilizer.• Updated Windows application that runs hardware test fixture which is used to test multiple company hardware devices.• Developed training course for offshore quality testers and development team members. Traveled to and trained 20 developers and testers in Chennai, India.• Investigated issues with existing application; proposed, and implemented fixes.• Conducted, and participated in, formal code reviews of development code. Show less

Englewood, Colorado

Led and trained team of 5 technical services representatives supporting pharmacy software and hardware products. Troubleshot customer issues with supported software and hardware.• Developed upgrade script in SQL for flagship product.• Acted as tier 2 point of escalation for technical service representatives.• Updated procedures and confirmed all complied with FDA document regulations.

Englewood, Colorado

Investigated product complaints reported by technical services team. Provided analysis and reports to research and development, and product managers. Investigated and tracked product complaints. Completed health hazard evaluations for complaints. Executed process improvements.• Reduced open complaints by 75% in 1st year.• Wrote proposals for product and process improvements and implemented solutions.

Englewood, Colorado

Resolved software and hardware issues for pharmacy customers via telephone. Travel to customer’s sites to install and train on medical devices. Provided telephone and remote access support of medical devices and software. Installed equipment in pharmacies within US and Canada.• Represented technical support within company on new products to be released and trained technical support team upon product release.