Greg Ricketts Email & Phone Number

Greater Philadelphia

• Forecast and plan for online and in-store sales, in-bound and reverse logistic product flow, online flexible fulfillment order demand, vendor relationships, merchandise transitions, sales floor replenishment, product launches, and staffing plans• Reversed failing operational metrics to achieve company targets in all work areas eventually leading to top ranking results in both district and region in multiple categories resulting in over 12.5% total comparable sales year one and over 40% comparable sales in year two• Intense focus on minimizing margin impacts through efficient operations, transparent expectations, training, and process management leading to 30% reduction in operational waste while achieving payroll expenses• Created sustainable improvements within first year in operations, key performance indicator metrics, sales, and team results leading to removal of “red”/complex store indicator as designated for over 10 years• Accomplished enhanced store remodel requiring excellent partnerships across all disciplines, rapid staffing, training, performance management, and project management planning leading to immediate sales increases over 5-10%• Engaged a 350+ team member team through effective leadership of my managers resulting in an increased team engagement survey from 65% to 81% achieving as a top 10% results store• Reduced turnover 23% from onset while reducing absenteeism by 3.1%• Support current and peer districts as remodel support expert with sequence planning, staffing, and operation• District fulfillment captain supporting expertise to improve operational metrics and processes during 110% annual volume increase followed by 40% in second year• Developed and promoted multiple executives to field business partners and director roles• Trained and developed 5 new store directors, 6 executive leaders, and multiple team leaders, while promoting 2 field business partners as well as a store director

Greater Philadelphia

• Successfully led a company top 15% sales and complexity store from -5% sales decline to over +10% sales increase through an 18 month strategy during a remodel and operational process pilot program• Leader for over seven exempt store executives at both locations responsible for all aspects of talent and succession planning, operational performance, and teams in areas of human resources, logistics, operations, guest experience, and assets protection/safety requiring constant business partnerships• Provided change management leadership in a complex store during pilot of Target’s new operational management program as one of 200 test locations resulting in second assignment promotion and captainship• Lead a motivated 250+ person team focusing on proper recruitment, development, engagement, and retention resulting in consistent yearly turnover reductions and engagement survey results ranking 1st of 71 stores in the group• Improved replenishment routines, grocery ordering, and merchandising increasing store group rank to 4th position in total sales growth including 9.9% year-over-year growth in grocery sales and increased gross margin

Greater Philadelphia Area

• Relocated from Detroit to Philadelphia region to provide expertise in a rapid store expansion project by request of the national Presidents and Vice Presidents based on results at stores in rural, suburban, and urban areas• Project lead for developing and executing programs to hire and train 700+ new associates and 150+ managers facilitating the rapid opening of 25 new stores within one year while managing an existing district• Redeveloped all recruitment strategies, on-boarding programs, training materials and processes, talent planning, and long term team development plans to facilitate rapid growth which was utilized in future growth markets• Responsible for all activities required to grand open stores including staffing, shelving blueprints, merchandising, as well as post build real estate, mechanical, and maintenance concerns• Supervised and coached over 20 salaried store managers developing 3 to senior management positions as well as mentored and trained 12 district managers and 7 district manager interns

Detroit Metropolitan Area

• Led multi-unit district with a team development focused culture to drive excellent service, brand conditions, and product availability to exceed sales goals resulting in annual sales and customer growth over 35%• Responsible for resolution of all human resource matters and staffing cycle including succession planning, on-boarding, training programs, evaluations, promotions, performance management, and payroll/benefits• Supervised and coached over 20 salaried store managers developing three to senior management positions as well as mentored and trained 12 district manager trainees while leading best divisional turnover under 15%• Identified, trained, and developed 10 store managers, 30+ shift managers, and over 100+ store associates while achieving the best divisional turnover under• Assigned to help lead a national committee to develop a computerized perishable ordering program after creating and leading a divisional program to grow perishable sales and improve losses• Developed training program to manage merchandising as product categories expanded 133% within five years• Responsible for creating and achieving operational budgets and KPIs, including turnover, sales, expenses, customer service targets, efficiency standards, and while consistently ranked in top 10% of the division • Project manager responsible for creation and deployment of initiatives including: recruitment campaigns, training and development strategies, payroll and benefits programs, succession planning, negotiating divisional contracts, store operations, procurement and supply chain processes, grand openings, and technology systems

Livonia, Michigan, United States

• Analyzed and delivered reports on daily financial operations, margin, and trades with recommendations to achieve improved results and profit• Supported critically urgent decisions through financial analysis of high priority financial information during housing and mortgage crisis directly to C-Suite leaders including CEO, Chairman, Presidents, and Vice Presidents• Assessed and delivered accuracy of post closing activity, including post closing audits and corrections, servicing loans, trading our loan portfolio, and settlement of trades. • Partnered daily with Chief Economist and Vice Presidents to ensure quality decision making through data integrity, timely and accurate information, and clarify of performance results

Livonia, Michigan, United States

• Assist clients by providing expert mortgage advice in order to build trusted relationships that delivered on each individual's specific goals • Build mortgage plans to achieve the best financial situation by means of reducing payments, adjusting the term of the loan, building credit, restructuring debt, and new home purchases. • Engaged clients and transaction partners through broad sales techniques, negotiation, and a strong understanding of finance analytics with the ability to simplify information for the client.

Livonia, Michigan, United States

• Assisted vice presidents, directors, and mortgage bankers with tasks related to providing superior client service. • Supported process improvement projects in order to improve workflow processes, hiring, and team engagement. • Worked a rotational period through all departments including marketing, operations, capital markets, human resources, and shadowed multiple executives. • Delivered 300% increase in campus interest as campus coordinator through partnerships and recruiting tactics to scouting out the best potential candidates during a rapid company growth phase