Greg Rorich Email & Phone Number

Johannesburg Area, South Africa

• Exceed monthly turnover targets in designated stores, aligning efforts with strategic objectives.• Lead and motivate store teams to surpass targets within calculated budgets, fostering a cohesive work environment.• Provide guidance and constructive feedback to staff and General Managers, ensuring adherence to company policies.• Implement diverse promotional strategies, optimizing sales and activities to drive revenue and customer engagement.• Proactively manage company assets, minimizing losses and maintaining accurate registers for enhanced control.• Ensure strict compliance with HR policies, efficiently managing disciplinary matters in collaboration with management.• Cultivate a customer-centric culture across stores, prioritizing customer satisfaction and safe, clean environments.• Manage administrative functions, including banking, stock management, and staff inquiries, ensuring operational efficiency.• Resolve staff-related issues promptly, maintaining a conducive work environment for productivity.• Conduct rigorous stock takes, addressing variances and promptly reporting discrepancies to Head Office.• Visit stores regularly to ensure operational compliance and efficiency.• Verify cash-up reports and oversee IBT procedures, ensuring accuracy and compliance.• Supervise staff purchases and maintain precise records, in line with company policies.• Facilitate employee access to administrative systems, ensuring adherence to guidelines.• Communicate staff movements promptly to HR and expedite payroll-related paperwork.• Manage stock movement among stores based on sales trends and demand.• Prepare comprehensive monthly reports, offering strategic insights and performance evaluations.• Oversee promotional displays and price changes to boost sales and engagement.• Coordinate monthly store groceries procurement while overseeing expense management.• Oversee regular maintenance of company vehicles.

• Provided vital assistance and feedback to the Regional Manager, aiding streamlined decision-making.• Ensured strict adherence to company policies across multiple stores, promoting operational consistency.• Led promotional activities, driving increased customer engagement and revenue.• Proactively managed company assets, notably reducing stock losses and improving asset control.• Maintained compliance with HR policies, effectively handling disciplinary matters.• Focused on creating customer-friendly environments in stores, enhancing satisfaction and loyalty.• Managed various administrative functions, including banking and stock-related tasks, ensuring operational efficiency.• Conducted regular store visits, evaluating performance, and ensuring compliance with standards.• Verified financial reports and oversaw transactions for accuracy and compliance.• Orchestrated stock management processes, addressing discrepancies and organizing storerooms.• Ensured up-to-date promotional displays, contributing to improved product visibility and sales.• Conducted routine checks on store alarm systems, ensuring proper functionality.• Implemented measures to educate store staff on till usage policies and ongoing training.• Managed daily stock system procedures, ensuring seamless operational flow.

COVID-19 Testing• Took lead of the initial design and construction of the facility and communicated & liaised with all service providers.• Ensured that the facility was aligned and adhered to all elements of the National Health Laboratory System and National Department of Health and wrote and implemented all policies and procedures to ensure consistency and quality control.• Sourced providers of Antigen & PCR tests that were of a high standard, cost effective, simple to operate and rendered a good return on investment.• Handled all incoming telecommunication enquiries. • Tracked and reported Daily Revenues, units sold per category, and stock on hand per category.• Reported daily sales against the Daily Revenue Report per item and category.• Created, implemented, and managed Standard Operating Procedures and policies.• Managed HR activities, including counselling and disciplinary action.• Sourced all Service Providers based on pricing and service delivery.• Coordinated stock takes, compiling reports on stock levels, consumption and COS.• Oversaw stock levels by implementing daily staff reports to mitigate pilferage.• Liaised with service providers regarding product development, design, marketing, distribution and sales of all health supplements.• Interviewed new employees, negotiated salaries and facilitated training. • Compiled month end reports for consumption, revenues, business levels per day, cash and card with statistical overview month on month and year to date.• Implemented business development strategies aimed at improving the customer service experience and generating higher revenue, whilst minimizing costs.

• Solved problems, provided alternative solutions and made decisions.• Controlled and managed daily cleaning operations and used cleaning materials and equipment, including heavy duty vehicles and other related equipment.• Prioritized tasks on the gambling floor re cleanliness and customer care.• Visited outlets regularly, inspected the cleanliness of the areas and ensured that corrective measures were completed by the Contract Managers where necessary.• Ensured that Contract Managers were continuously checking sensitive areas.• Investigated any complaints from general customers in the complex and took steps to ensure that the problem did not recur.• Conducted performance appraisals with the Contract Managers and Supervisors.• Disciplined staff, issue reprimands, counsel employees on their performance, determined whether additional training was required.• Supported the Storeroom Manager with consumption and lead time of stock.• Ensured that the staff utilizing the equipment and materials had undergone necessary training prior to them utilizing those materials and equipment.• Ensured smooth running of the operation in line with the SLA.

South Africa

• Within my role I assisted in formulating overall company strategy, managed people and established policies as well as oversaw day-to-day operations.• Evaluated and improved operations and financial performance through the development of strategy and implementing operational changes.• Managed the growth and development of business units as well as maintaining client retention and customer satisfaction.• Implemented and revised Standard Operating Procedures in line with industryLegislation.• Liaised with firearms attorneys to ensure compliance and ensured guards and armed response officers were registered with PSIRA.• Provided administrative support such as maintaining records including company firearms, serial numbers and expiry dates and maintained records of all armed response firearm competencies and personal firearms.• Maintained record keeping of incidents per area and ensured weekly auditing and stock counts of ammunition.• Managed the monthly fuel usage, vehicle mileage and repair costs.• Supervised the Technical Department and Sales Department in the absence of the managers.• Networked with critical community role players such as the Community Policing Forum and South African Police Service.

Johannesburg Area, South Africa

• Assisted in the management of the Food and Beverage operation and ensured guests were satisfied whilst maximising profitability and maintaining or reducing costs.• Worked within various departments including Groups and Conventions, National Sales, Food and Beverage Control, Kitchen and Finance.• Monitored employee performance across departments to ensure that company standards were maintained. • Managed the financial budget, costs and revenues and performed monthly financial reviews.• Resolved guest queries and complaints whilst maintaining the standards and services in line with or above those required by the complex’s grading requirements.• Managed the IR and HR policies and procedures and implemented policies consistently throughout the Food and Beverage department.• Undertook special projects and provided mentorship and coaching to junior staff members.

Johannesburg Area, South Africa

• Managed all Food and Beverage and day-to-day operations within budgeted guidelines and to the highest standards.• Preserved excellent levels of internal and external customer service.• Worked closely with the Promotions department to ensure the smooth running of all Food and Beverage Promotions.• Maximised profitability through revenue and service improvement strategies and cost management.

Johannesburg Area, South Africa

• Assumed overall responsibility of the complex during night operations. • Liaising with departmental managers and reported on service and property related issues and corrective measures taken.• Managed high priority safety and security and surveillance and ground security.• Managed health and safety issues, carried out investigations, assisted with medical incidents and dealt with customer complaints.

Johannesburg Area, South Africa

• Oversaw all security operations to all areas were secure and ensure compliance with safety regulations.• Coordinate shifts and supervised staff on duty.

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Facilities And Operations Management

Strategic Management Qualification Certificate, Nqf Level 6

Basic Electronics

Human Resources And Industrial Relations Management

Safety And Security Diploma

Hazard Identification And Risk Assessment Certificate