Greg Roy Email & Phone Number

Results-driven and strategic IT manager with extensive experience in overseeing and coordinating projects across various sectors.Expertise in providing hands-on strategic direction and managing resources effectively for successful delivery of high-quality software solutions.Proactive approach to IT management, excelling in overseeing the IT department, managing infrastructure, and ensuring network security and system administration.Track record of implementing best practices, optimizing processes, and staying up-to-date with technological advancements.Skilled in leading teams of software engineers, setting clear project goals and timelines, and fostering a collaborative environment.Exceptional communication and relationship building skills, collaborating with stakeholders, gathering requirements, and prioritizing tasks.Leveraging technical expertise and comprehensive understanding of IT management principles to align software development projects with business objectives and drive continuous improvement.

Harrison, Ohio, Us

Results-driven and strategic IT manager with extensive experience in overseeing and coordinating projects across various sectors. Expertise in providing hands-on strategic direction and managing resources effectively for successful delivery of high-quality software solutions. Proactive approach to IT management, excelling in overseeing the IT department, managing infrastructure, and ensuring network security and system administration. Track record of implementing best practices, optimizing processes, and staying up-to-date with technological advancements. Skilled in leading teams of software engineers, setting clear project goals and timelines, and fostering a collaborative environment. Exceptional communication and relationship building skills, collaborating with stakeholders, gathering requirements, and prioritizing tasks. Leveraging technical expertise and comprehensive understanding of IT management principles to align software development projects with business objectives and drive continuous improvement.

Responsible for operations, strategic planning, project and process management, goal execution; and business performance monitoring.Develop initiatives to drive online engaging customer experiences for both site and retention.Build key vendor relationships that impact the end user trust and relationship with the brand and site engagement.Establish distribution, pricing, promotion, merchandising, and marketing objectives.Evaluate business intelligence tools, metrics, and shopper trends to develop focused initiatives to maximize brand awareness, market share, sales, and profits.

Responsible for the development of the organization’s strategy, the service definition and the establishment of goals and objectives. Direct oversight for all e-commerce fulfillment, services, third party providers, and operational innovation. Develop key initiatives to drive KPIs for operational accuracy, efficiency, and speed.Lead, manage and execute best in class e-commerce initiatives to drive sales and provide a market competitive customer experience.Monitor operational activities to ensure goals and budgets achievement.Contribute recommendations to strategic plans and reviews; implement productivity, quality and customer-service standards; resolve problems.Develop communications strategy, manage online visibility seeking to increase web traffic and consumer conversion.Research improvements in digital space, aiming for new opportunities to improve customers’ digital experience.

Cincinnati, Ohio, Us

Responsible for developing custom software solutions and/or refactoring existing projects across different platforms. Provide sound technical leadership supporting the effective development of all business activities. Define and scope clients’ requirements and deliverables. Effectively manage client communication and expectations to ensure satisfaction.Develop and maintain relationships with customers and key accounts in search of business growth and profitability. Understand clients’ business, processes, and procedures to offer custom solutions aligning with their needs. Create detail software project plans to coordinate tasks, assigns appropriate resources, and ensure proper execution.Identify risks, threats, and opportunities that could impact the success of projects, taking corrective actions when necessary.Search for new opportunities to expand the business ensuring long-term sustainability.

Main responsible for defining and articulating the organization’s technological strategy, with a focus on technical and e-commerce direction and results. Proactively analyzed opportunities for technological improvement aiming for operational efficiency and the achievement of results.Main initiatives & Achievements:Developed and executed e-commerce strategy increasing visibility and driving revenue growth.Defined technical infrastructure and installed complete back office system.Effectively implemented Warehouse System, Barcode Inventory System.Successfully lead project to migrate to SAS Multi-channel, VOIP.Grew revenues from 900K USD to over 12M USD.

Harrison, Ohio, Us

Accountable for the company’s IT infrastructure, managing and controlling a 2M USD budget. Lead a supervised team of 7 technical, and 8 development staff members.Lead the implementation of digital platform enhancements and migrations.Managed all Desktop, System, Database, ACD/PBX and Web-development groups.Deployed and managed e-commerce platform. Built internal web-based solutions for departments.Installation of a Catalog Management System – Agility Pindar Systems.Developed large e-commerce custom solutions. Effectively managed relations with vendor and clients. Lead the implementation of redundancy planning and installation.Creation, recruitment, and establishment of an offshore development office of five developers