Greg Rusack Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Manage and provide day to day delivery of outstanding customer service, including customer safety on platform and in station areasMonitoring station and station assets cleanliness and safety through identification of hazards and implementing measures to reduce risk.Managing and responding to first response incidents on a fully automated mass commuter rail system. Providing 1st Aid and notification of emergency services when requiredSafety and Workplace Inductions of new station staffProviding detailed reports for Supervisors and Management of operational issues affecting station operations and medical incidentsLiaise, communicate and coordinate with other transport providers in event of service disruptions or infrastructure issues

Adelaide, South Australia, Australia

Employed at Adelaide Metro Oct 2008 - Nov 2018, various roles. Last one was as "TVM Tech". Duties below:Maintenance and repairs of equipment Data entry utilising Microsoft programs Word and Excel of daily work activities; data collation for internal stakeholdersPrevious role in Adelaide Metro as Customer Service Officer. Duties below:High level provision customer service providing information and advice on public transport, ticketing and intra/interstate travel, Ticket sales, cashiering duties, handling money in a fast paced environmentReceiving and investigation of customer feedback and enquiries, providing customers with a resolution to enquiriesAssisting affected passengers in alternate transport means due to service disruptionsUse of Microsoft Word, Excel and PowerPoint for recording of data and preparing reports for relevant parties and Passenger Information displaysPublic Address announcementsEnsuring smooth and efficient operation of Adelaide Railway Station Information and Customer Service CentreStaff ManagementStaff Training Order, Receipt of and Preparation of monies for cashiering floatsCustomer Service, handling escalated Customer Service issuesPreparation and Delivery of reports to Management of operational dataMaintaining OHS standards and principles