Accomplished sales and relationship leader with a track record of defining, developing and managing strategic partnerships, leading collaborations, driving software adoption, and evangelizing with ISV, CSP, and OEM partners . Skilled at engaging with internal and external stakeholders, from executives and key decision-makers to developers and IT leaders. Proven ability to negotiate high-value agreements and align customer success strategies with business objectives to increase product adoption and drive early adoption of new product features. In my most recent role at Intel I served as the Director of Customer Success for Software at Intel Corporation, where I built, and led a dynamic worldwide team working developers on their adoption and use of Intel oneAPI AI & developer tools software as well as customer success for a cloud compute resource launched in 2023 known as “Intel Tiber AI Cloud”. The number one job for this team was to ensure that customers adopting Intel software and cloud experienced success in whatever form that might have been for them. We engaged with the brightest minds working to solve some of the biggest problems facing our world and helped to ensure that our users were able to get the most out of their hardware via their use of Intel software.Key accomplishments:Built and managed a global team engaging with strategic ISVs in segments such as CAE, EDA, Government, Enterprise, Financial Services, Academia, and others to integrate Intel software into their offerings. This team built a strong customer retention program in my tenure growing the support services revenue by 22%, and the covered accounts to over 700 worldwide.Led a cross functional team with engineering and product management to ensure customer insights, and recommendations were included in the product planning process.Coordinated with internal business units to establish a recruitment and on-boarding process including detailed tracking of resultsDesigned and delivered training programs on software solutions and value-based selling techniques for field teams.Created GTM programs with key CSP, OEM VARs to better align software delivery and support services.