Greg Wagoner Email & Phone Number

Jefferson, Ga, Us

Commerce, Ga

In addition to inside sales rep responsibilities: work closely with operations manager and branch manager, running reports and advising branch needs.Train and mentor inside sales representatives. Communicate with all inside and outside staff to ensure customer needs are met. Develop new leads through warm calling dormant accounts. Pass new leads to outside sale representative to generate business. Assist customers with loading and unloading equipment. Demonstrate equipment functions to customers when needed. Track deliveries and pickups to coordinate with the area dispatcher for on time deliveries and pickups.

Bogart, Georgia

Answer phones and emails in a timely manner to coordinate equipment rentals quickly and efficiently. Provide customer service via entering reservations and service calls in RentalMan. Negotiate rental rates when necessary. Take care of walk in customers providing rental quotations, merchandise sales and creating new rental accounts. Working with outside sales reps on their reservations and communicate with customers to ensure they are receiving the appropriate equipment for their job on the day and time they need it. Speak with drivers to dispatch the trucks for deliveries and pickups and create trips through the FAST logistics system. Track showroom merchandise inventory and place orders for items.

Roswell, Georgia

Managing and optimizing the returns process for Sylvane. Receiving returns and organizing products based on type and disposition. Coordinate with vendors via phone and e-mail for returning defective items for credit or replacement. Responsible for testing products to process as new, clearance, damage, or vendor return. Processing new and clearance items back into the inventory. Filing damage claims with FedEx and UPS Freight for damage.

Roswell

Top sales and customer service representing Sylvane for air quality products such as dehumidifiers, air purifiers, air conditioners, air test kits, heaters, humidifiers, and vacuums. Fielding phone calls for orders and questions requiring extensive product knowledge for residential and industrial inquiries. Responsible for developing specialized quotations for commercial customers. Screening service case e-mail questions, concerns, and sales inquiries. Process voicemails and return calls as necessary. Fraud verification questions and research based on software searches. Handle customer complaints and problems in a timely manner.Lead Service Representative for Emerging Online MarketplaceLeading customer service for the recent launch of a new type of online marketplace, connecting consumers directly to retailers for discounts and deals. Responsible for managing customer support through calls and replying to customer e-mails regarding questions about the site, order process, and problems.Inside Sales and Service Representative for Quench EssentialsSales and service for brand new launch of beverage related products. Trusted to quickly develop knowledge to support inquires.

Lawrenceville

Responsible for opening and closing restaurant. Managed all aspects of kitchen and food preparation. Handled training of new cooks and overseeing quality of existing cooks for customer satisfaction.

Managed employee’s schedules and training. Responsible for ordering and processing inventory, established and maintained a relationship with distributors. Developed experience in food preparation, operating and maintaining kitchen equipment.