Director Of Client Services
Current• Lead and manage the client service team, including project deployment and help-desk support for enterprise-level global labeling software• Interview, hire and onboard new team members as well as mentoring and evaluating members on an ongoing basis• Perform monthly 1:1 and annual performance reviews for direct reports• Manage and allocate team resources to meet client delivery scope and timelines within set budget• Champion client projects with cross functional teams from initial requirements and blueprinting through implementation• Leading point of contact with global client teams ensuring seamless implementation of products and services while managing customer expectations, contributing to a high level of customer satisfaction• Define and manage project scope, streamline client processes and procedures while facilitating the requirement gathering process for enLabel's roadmap• Manage enLabel hosted Amazon AWS or deployed on premise client platforms• Lead internal requirement gathering Project Management Task force team focused on delivering new client enhancement requests• A key leadership member helping to establish product roadmaps and long-term product vision
