Greg Sarantopoulos Email & Phone Number

Greater Boston Area

• Lead and manage the client service team, including project deployment and help-desk support for enterprise-level global labeling software
• Interview, hire and onboard new team members as well as mentoring and evaluating members on an ongoing basis
• Perform monthly 1:1 and annual performance reviews for direct reports
• Manage and allocate team resources to meet client delivery scope and timelines within set budget
• Champion client projects with cross functional teams from initial requirements and blueprinting through implementation
• Leading point of contact with global client teams ensuring seamless implementation of products and services while managing customer expectations, contributing to a high level of customer satisfaction

• Product managed a Web based dashboard/portal allowing for remote access and control of hospital’s network of NDS Dome LCD displays
• Software design architect of www.DomeAccess.com, a website for the network display management of Dome medical imaging displays. Developed using C# ASP.NET MVC, JavaScript, Cybele ThinRDP remote desktop (HTML5), and.
• Collaborated with cross functional teams to ensure projects met customer expectations and stayed on schedule
• Lead software developer for Dome Dashboard, an enterprise network management software package used for asset management, historical reporting, control, and remote updating
• Driver in new product development (RFPs) through understanding key customer and market needs
• Pre-sales and post-sales support of all radiology products, enterprise software and hardware

• Provided pre and post sales and engineering support for all Planar Radiology diagnostic products including diagnostic LCD monitors (3MP, 5MP & 8MP Grayscale and Color LCDs)
• Setup customer demos, conducted product training
• Supported DIMPL (Dome image processing library) and DimplX (ActiveX control/library)
• Traveled extensively with the sales team supporting customer demos.