Greg Schelander Email & Phone Number

United States

Description:Data Technical Advisors play a critical role in investigating and resolving new and complex technical issues and maintaining scripts and best practices for customer-facing data services.Job Responsibilities:• Act as the escalation point for high-priority and complex data issues, managing and resolving them efficiently to ensure timely resolution and minimize customer impact.• Use SQL to write queries, modify data, restore databases, and thoroughly investigate and resolve errors.

Description:The Technical Support Advisor plays a critical role in the overall success of the Campus Support team and the assurance of customer satisfaction with the Campus Product. Primary responsibility of this position is to be the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus products.Job Responsibilities:• Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software.• Provide technical support via the telephone and electronic communications.• Verify support contact credentials and account service level agreements. • Assist the customer by resolving the incident, redirecting the call, or escalating.• Discuss details of incident with support contacts and verify replication on customer website. • Triage and prioritize customer issues.• Document all support incidents and customer requests in the tracking system in a timely manner and use the system to track all unresolved incidents.• Work with support team to ensure customer requests are handled appropriately and in a timely manner based on established service levels. • Keep customers advised on the steps being taken to resolve their incident or service request.• Prioritize multiple tasks throughout the day as circumstances require.• Maintain technical product knowledge on existing and new products.• Access Infinite Campus production customer data in live sites adhering to the practices and procedures outlined in the master security guidelines.• Utilize SQL to write investigative queries, modify data, and effectively investigate and resolve errors.

Plymouth, Minnesota, United States

• Provided first and second level IT support, delivering timely and efficient solutions.• Utilized and managed the ServiceDesk Plus incident reporting tool to track and address issues.• Supported a range of platforms and software, including Windows 7, Server 2012R2, Office 365, SharePoint, Intune, and Airwatch MDM.• Handled Crashplan administration, carried out system upgrades, and managed deployment.• Developed Windows images for deployment via MDT, including a Win10 image for a company-wide OS upgrade.• Conducted VOIP support, configuration, and setup to ensure optimal communication infrastructure.The office was closed in 2017 following the acquisition by Tricon American Homes.

Greater Minneapolis-St. Paul Area

• Execute recording, mixing, editing, and production of high-quality recordings catering to a varied corporate and private clientele.• Oversee the procurement and installation of all hardware and software, including mix room acoustical treatments and soundproofing.• Handle the creative process along with all administrative functions.• Coordinate booking musicians, maintain budget, and complete all necessary copyright and publishing documentation.• Schedule sessions, manage setup/breakdown, liaise with talent, and effectively manage time to meet stringent deadlines.

Minneapolis, Minnesota, United States

• Confirm that all editors' on-air products meet broadcast standards before leaving the studios.• Offer editorial assistance for routine editorial tasks and digital audio content.• Use discretion to edit clips from audio feeds for use by show hosts.• Carry out a broad range of tasks that contribute to the creation and production of show content.• Support audio editors and producers in crafting the content for talk shows.

Minneapolis, Minnesota, United States

• Managed an investment account exceeding $50,000, focused exclusively on Euro/USD trading.• Applied technical analysis and fundamental economic data to forecast price trends.• Developed a personal trading system targeting daily profits of 0.005%, based on over-extended intraday moves identified from a 30-second chart.• Evaluated a mix of average daily PIP ranges, 8 RSI, moving averages, Fibonacci percentages, and pivot points.• Leveraged multitasking abilities to respond swiftly to shifts in a high-speed and volatile market landscape.

St Paul, Minnesota, United States

• Presented purchase offers to sellers for consideration. • Prepared and drafted documents such as representation contracts, purchase agreements, closing statements, deeds and leases. • Acted/functioned as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

Minneapolis, Minnesota, United States

• Collaborated closely with former Flyte Tyme producer and engineer on projects with strict deadlines.• Orchestrated programming, editing, sound design, and mixing for the Black Butta producer sample CD series.• Contributed to production, writing, and programming, and performed editing for tracks featuring both Universal Music recording artists and independent talents.• Conducted on-site and remote work, including mixing on a large-format analog SSL console.• Offered production, writing, and remix services to independent record labels and artists.

Minneapolis, Minnesota, United States

• Managed reconciliation, invoicing, collection, and upkeep of commercial accounts at Mervyns.• Evaluated account history for informed decisions on approving or declining sales pertaining to over limit and initial delinquency.• Liaised with company representatives over the phone to furnish details regarding payment histories, account balances, financial adjustments, purchase orders, and general customer service.• Successfully addressed all client issues relating to billing and payment disputes, including those arising at the point of sale.• Performed end-of-cycle account reconciliation utilizing the general ledger.

Minneapolis, Minnesota, United States

• Reviewed all records in collection systems and capably negotiated payments with customers over the phone using various payment methods.• Proactively and effectively managed delinquent accounts, coordinating payments and facilitating necessary financial adjustments.• Collaborated with credit counselors to facilitate collections on particular customer accounts.• Consistently exceeded monthly departmental productivity targets.• Adhered to company-established policies, account plans, and billing systems, as well as various State and Federal laws and regulations related to credit and collections.

Minneapolis, Minnesota, United States

• Efficiently corresponded with customers over the phone regarding payment history, financial adjustments, deferred billing programs, account types and terms, balances, due minimum payments, and credit lines.• Kept comprehensive records of customer interactions and transactions, including specifics of inquiries, complaints, comments, and actions undertaken.• Addressed problems by elucidating customer complaints, identifying the problem's root cause, selecting and elucidating the optimal solution, fast-tracking correction or adjustment, and conducting follow-up to ensure satisfactory resolution.