Greg Scheppler Email & Phone Number

Ca, Nv, Az

Michigan

Oversee over 25 BCN Advantage staff members and three designated sales accounts, which include two phone unit teams. In charge of account interactions and handling of 70,000 contracts and 100 plus groups with Medicare Advantage plans. Also oversaw new processes, products, and advertising concepts staying on budget. As HMO Account manager for two key accounts, the Michigan Public Schools Retirement System, and the State of Michigan, conduct quarterly review meetings for both commercial and retirees segments. Provide input pertaining to group specific claim utilization, current trends, consulted servicing.• Launched and Oversee two Narrow Networks Medicare Advantage Plans in Michigan.• Successfully launched a Concierge Program that targets 70,000 Blue Care Network Advantage members with a 43 percent engagement rate. • Increased Blue Care Network Advantage membership since October 2009 from 31,000 to over 70,000 members.• Oversight of Medicare contracts and relationships with 3rd party partners including Center for Medicare and Medicaid Services – CMS regulations and Department of Information and Financial Services for the State of Michigan submissions.

Detroit, Michigan

Oversaw an Account Management for over 20,000 contracts within seven key and large groups. Conducted semi-annual, formal service review and renewal meetings with each key account. Provided crucial coordination and support on behalf of each account, including Customer Service, Membership and Billing, IT departments using Reporting Tools software. Conducted communications on products, opportunities and solutions through group specific marketing analysis.* Completed resale process for group retention and growth by way of involvement in annual group rate renewals, and finalist presentations. * Licensed Michigan Life, Health and Accident Producer

Blue Cross Blue Shield Of Michigan

BCBSM, MI Project ManagerMichigan Business Operating System • Supporting the Benefit Configuration, Membership, and Group Enrollment tracks. • Managed business interface with all vendors, ID cards/Explanation of Benefits, and end to end testing of benefit plans. • Met nine out of ten Michigan Operating System milestones on time and within budget.