Greg Scudder Email & Phone Number

Delaware, United States

Treasury & Trade Division

Wilmington, De Area

Providing Financial Education for Families to meet their goals and dreams

Delaware

Infinite Destinations Travel - Providing Personal and Group Travel services for vacation, events, and business travel.

New Castle De

Wholesale and Retail Lockbox and Remote Presentment and Payment Service (RPPS)Managed the development, recommendation and implementation of programs for new and/or enhanced GLCM products to drive new accounts, assets and revenue, promote business growth, maintain market competitiveness, expand customer relationships, meet customer needs and maximize contribution to profitability.• Met and exceeded yearly revenue goals of $10M by 5% annually• Monitored external conditions, including markets, competition, demographics and regulations, to ensure Global Liquidity and Cash Management (GLCM) products meet customer need while maintaining market competitiveness and profitability.• Exhibited leadership and teamwork by closely coordinating activities with sales and marketing to foster team approach to meet product needs of current and future customers with desirable and relationship-focused products. • Delivered Sales presentations, reviewed technical and processing complexities, completed Request for Proposal, and identified cross-sell opportunities in tandem with working in partnership with appropriate delivery channels to respond to request for new and enhanced products.• Ensured compliance, operational risk controls in accordance with HSBC or regulatory standards and policies while maintaining internal control standards including timely implementation of internal and external audit points

New Castle, De 19720

Managed the first bi-coastal team of 14 Client Service Managers who were responsible for the day to day service support for the top 10% of the revenue producing customers in the Global Banking and Markets and Commercial Middle Market Business Corporate Client base• Managed Client Service team and individual Client Management. • Ensured a high level of client satisfaction with the delivery of consistent performance from team members• Served as primary point of escalation to resolve relationship issues from the perspective of Service within the Client Management business.

New Castle, De 19720

Responsibilities included the management of GBM(Global Banking & Markets) high value client relationships from a Service perspective. • Worked directly with the client to further build and solidify the relationship with HBUS and ensured clients were fully utilizing the PCM product suite to meet their business needs. • Managed various projects which directly impacted the clients within my portfolio • Crafted Service Level Agreements for each client based upon product line and developed quality score card methodology to insure SLA’s goals were met• Monitored the onboarding of new business and new clients within my portfolio.

Philadelphia , Pa

Designed, led and managed complex implementation projects which drove development of new technology, products, and/or applications for specific client segments• Oversaw the development team for assigned client applications to prioritize work• Built and maintained relationships with a core client base representing $12M in annual revenue• Retained customer base and assure progressive growth of each product line

Philadelphia, Pa

Ensured the timely completion of projects within predetermined technical guidelinesGained extensive item processing experience (Lockbox Processing and Bill Print)Traveled frequently to client sites and implementation locations to ensure quality implementation projects and to build longstanding client relationships

New Castle, De

Assistant Vice President, ACH Operations Officer, ACH Operations Officer/Shift Manager Managed two thirds of the ACH operation and successfully integrated and managed ACH operation to provide 24/7 operational and client service support