Business Analyst Architecture And Engineering On-Boarding
• Coordinate pre and post launch efforts for assigned client base. Act as their single point of contact within the organization. • Successfully manage multiple high profile Integrated Voice Recognition (IVR) partners within AT&T that involve work force management, customer proprietary network information (CPNI).• Cultivate strong working relationships with Development and Support Teams within the ACSI organization.• Lead diverse project efforts including DNS implementation, SSL Certificate renewals, server migrations, version upgrades and on boarding of new services requested by clients. • Engage Support teams to assist in triage, resolution and root cause analysis for issues identified by partners. • Facilitate meetings with partners/leadership to discuss upcoming events, monitor progress of ongoing projects and review defects/action items. • Oversee billing release activities for assigned client base including communication of key milestone dates, resolution of testing issues, monitoring of testing progress and post deployment support. • Developed and effectively managed project timelines to ensure on time completion of SSL Certificate renewals, Dynamic DNS migration, New QA Hardware implementation and Billing Releases. • Prepared client profiles for those activities. • Facilitated client overview meetings in support of the IT initiatives. • Created and delivered team training for Billing Release Support. • Monitored and reported on client progress for the IT initiatives• Trained and mentored new Onboarding/Client Managers.• Assisted client issue triage and issue resolution w/Java, XML SOAP
