For the past six years I have served as a Sr. Business Analyst for AT&T’ CARE billing system for wireless communications. I am considered a subject matter expert (SME), in the areas of Activations, Equipment upgrades, Contracts, & Rate plans.In this role I have been responsible for 15 major billing systems software releases where there could have been from one to ten major projects for the Customer Care Maintenance tower. Additionally, for the past year and a half, I have served as Sr. BA for the CARE to Telegence billing system conversion, consisting of 17 east coast markets. There has been a grand total of 175 design modifications specific to each market, for which I have been ultimately responsible for business requirements through implementation and quality control.
Listed skills include Business Analysis, Telecommunications Billing, Testing, Analysis, and 17 others.