Hr Director
• Spearheaded initiatives to improve staff friendliness, responsiveness to needs and professional demeanor resulting in the increase of customer survey scores that brought hotel out of default with franchise standards and ranking the hotel fifth for all Crowne Plazas for quality of service.• Severed relationship between employee leasing organization bringing all staff in house. Implemented internal payroll processing, workers’ compensation, unemployment insurance, and benefits administration reducing costs of these activities by 15% and increasing employee satisfaction.• Implemented new benefits plan for all staff for medical, dental, life, STD, and LTD coverage. Plans resulted in a first time premium contribution by bargaining unit staff. Total benefit costs were reduced by 20% while satisfaction with the benefits plans increased.• Reduced open positions rates by 75% within the first three months of taking position. Streamlined hiring process cutting average opening to start date by 4 days.• Implemented and streamlined payroll processing with new HRIS and payroll system. Reduced data entry time by 50% and payroll errors by 120% while providing timely and relevant manpower reports.• Managed several key staff changes and planned succession of the positions. Resulted in smoother transitions between incoming and outgoing management staff.• Implemented orientation and aggressive training programs including classroom, OTJ, and on line training. Brought the company into compliance with federal and internal standards and increased 90 day survivor rate 27%.