Responsible for all aspects of system setup and administration of customer infrastructure Accomplishments•Facilitated complete upgrade of customers infrastructure to Win XP and Windows Server 2003•Active Directory Migration from Win 2000 to Win 2003•Exchange Server Migration from Exchange 5.5 or 2000 to Exchange 2003•Rolled out Cisco and 3Com network switches, and Cisco Routers (2900)•Implemented WatchGuard Firebox Firewalls•Exchange Disaster Recovery•Implemented Site to Site VPN’s

Responsible for all aspects of system administration for top 2 radio stations in Boston area; WXKS & WJMN Accomplishments•Upgraded all workstations to Windows XP & upgraded Win NT 4.0 & 2000 Servers to Windows 2003•Implemented a Help Desk tracking system; Implemented a music File Server utilizing Linux Redhat Fedora•Configured a remote IT infrastructure for major concert events•Configured, planned & execution of WJMN studio relocation

Administration, configuration, maintenance & troubleshooting of a multi-master domain network.•Maintain, update and troubleshoot network consisting of Win NT 4.0/2000 servers.•Server configuration consisted of SQL server 7.0/2000, Exchange, IIS, DNS.•Delivered a guaranteed 99% server uptime utilizing N-Tier clustering, implementing fault tolerance & redundancy by utilizing cluster server, Cisco Local Director & Hardware RAID.•Adhere to stringent confidentiality and security procedures.•Mentor and trainer to Tier 1 Engineers; Support provided to technical professionals as well as end-users.

Provide advanced technical support to a 21-member team. Technical Lead to team that received continuously high customer satisfaction ratings. Provide lab environment training to staff. Quality Assurance reviews of case documentation and resolution. Conduct real-time coaching of engineers to ensure use of proper troubleshooting procedures/techniques.

Provide technical support and troubleshooting to Consultants and end-users; troubleshoot SBS, Win NT 4.0, Exchange 5.0 – 5.5 server, Proxy 2.0, IIS 4.0, Internet Mail Connector, POP3 Gateway Connector, MS Outlook 2000, & WINS name resolution. Specialize in Exchange Server Disaster Recovery and SMTP Mail Flow with Internet Mail Connector.