Greg Soener Email & Phone Number

United States

Greater St. Louis Area

Accurately forecasted volume and closed FHA, VA, and conventional loans, with volumes up to 165/month. Procured and audited HUD-1 settlement statements.Conducted remediation audits for associates under review, and reported findings up to management.Coordinated closing appointments with vendors and customers.Negotiated with vendors regarding customer fee reductions when necessary. Audited signed loan documents prior to funding, and maintained overall error rate of less than 1% during entire service with the bank. Trained new hires at Bank of America and gave coaching and feedback. Developed, implemented, and trained all closers on new system for the closing process which was adapted by the entire site. Received award for most outstanding customer satisfaction for the year 2013. Elected by peers to the first Associate Satisfaction Team which increased the site wide satisfaction rate to 82% from 51% in one year. Community Involvement: Church volunteer, School and club soccer fund raising coordinator. Promoted up to Team Lead status throughout the year to fill in during extended absences by management.

Greater St. Louis Area

Balanced and disbursed FHA, VA, and conventional loans. Sent loan funds via Federal Reserve wire transfer totaling over $1 million per week. Researched and determined source/causes of internal error and corrected short payments. Created Excel worksheets to balance Attorney settlement statements.

Greater St. Louis Area

Coordinated buld tax payments from customer escrow accounts. Researched and corrected delinquent payments. Prepared daily work schedules and delegated assignments.