Greg Sofios Email & Phone Number

Warwick, Rhode Island, United States

I work collaboratively with the Enterprise LMS Administrator to support optimal function of the HealthStream Learning Management System (LMS). I implement and administer Web-Based Training (WBT) technologies, managing the communication, processes and systems associated with the technology. Manage new user access and upgrades for the system. Administer on-line staff education programs, e.g., Compliance training, Safety and Security, etc. Maintain and update data to support on-line learning efforts. Responsible for creating and maintaining centralized educational records. Sole Course Creator for all of CNE's network.Support and coordinate system-wide education policies. Evaluate effectiveness of on-line learning programs. Works collaboratively with clinical and non-clinical education leaders in meeting their on-line education needs.

Milford, Ma.

As Systems Content Specialist I handled operation and support of Global Services Education learning management and collaboration systems. This position partnered with the Global Training Development Team in obtaining, editing and maintaining learning content.Responsibilities:Created and revised Global Services Education training items/curricula/programs/exams within the SuccessFactors learning management system (LMS).Published eLearning modules as SCORM-compliant objects, uploaded to LMS, and verified functionality.Provided LMS technical support (level 2) to training coordinators, trainers, and developers.Issued part numbers for training materials, uploaded/archived documentation, and coordinated content review/approval processes within the SAP document management system (DMS).Converted current training content into appropriate templates.Created/maintained electronic training packages (ePTPs) on collaboration system.Audited ePTPs content, and worked with training developers to fill gapsCreated and processed CEAs and POS for eLearning development and translation projects.Participated in system implementation, policy review, and audit activities.

Cranston, Ri

Trainer and LMS admin responsible for training, coordination and logistical support for training programs.Managed administration, analysis, maintenance, and support functions of the Swarovski LMS, including L II Help Desk.Produced all marketing materials and graphic designs for Leaning and Development including print media, company Intranet, and Corporate HQ digital display updates.Successfully managed HR Workday rollout plan and marketing communications for Workday implementation Spring/Summer 2019.

Cranston, Ri

Responsible for the smooth operation of Swarovski Crystal Society high-spend customer database, including daily updates, account management, and reporting functions.Sole responsibility for all aspects of SCS department finances including membership renewals, order processing, check and credit card reconciliations, SAP order processing.Managed daily phone and email communications for four divisions within Swarovski including SCS Operations, SNA Customer Relations, Chamilia, and Swarovski Professional divisions.

Cranston, Ri

Direct customer contact via phone and email for Swarovski North America's Consumer Goods Business. Managed phone and email communications on a daily basis through combined Brand Ambassadorship and high energy positive interactions. Internal CS contact for Social Media updates and communications. Also handled customer relations for other Swarovski brands and partners including: Chamilia, Optik, and SCO. Phone Ambassador for Swarovski Crystal Society Memberships, renewals and inquiries.

Cranston/Pawtucket, Ri

Managed daily office operations for one of RI’s foremost jewelry casting houses.Accounts management including inside sales, customer requests, communications, and all company email correspondence for RCJC’s biggest accounts including: Tiffany, NASCAR, Ann Hand, Paramount Studios.Two step Quality Control for all pre-polished work, and finished goods.Developed a communications and order process tracking system for work in process.

As QA Specialist I work with our suppliers and customers to help them pass official factory audits. QAS ensures that all information is communicated in a complete, accurate and timely basis. Duties and responsibilities include:• Work directly with suppliers to prepare them to pass factory audits based upon the requirements of individual customers• Manage all factory audits and create and maintain a working calendar by customer• Work with Product Development Manager and our Asia Office to review and maintain vendor matrix on a quarterly basis• Establish and maintain policies for documentation of all products• Track and maintain test reports for customers• Point of contact for CTPAT compliance• Maintain the Supplier Handbook for all of Crimzon Rose International• Identify areas for improvement and create policies and procedures as needed

Newton, Ma. & Brockton Ma.

• Hired as one of the first 50 employees for Zoots Corporation as a start-up company in 1998. • Managed second retail location, then participated in opening the next 15 stores. Part of Zoots store opening team. • Promoted to training manager. Handled training and development for all levels of retail teams. Created training documentation for retail. Managed training for half of New England area stores.• OSHA, and Soft skills training for all plant and retail personnel.• Promoted to Operations Development and Deployment team. Built a broad documentation and training program for the entire company including retail, manufacturing and delivery arms of the business. Participated in Zoots lean manufacturing conversion for process improvement. • Promoted to special project team to research, develop and manage a comprehensive quality assurance program including daily, weekly, and monthly management and analysis of quality data. Lowered defect rates from double digits to below 1% in one year. Disseminated the QC program to Zoots other regional facilities in Ct., Va., and Ohio, including staffing, and remotely managing QC team and data for the duration of my Zoots career. • Tasked with analyzing and improving process for Zoots Claims and Resolutions departments. Lowered claims costs from 10% to 1% of revenue over two years.• Tasked with coupling Claims and Resolutions departments to Customer Service department including phone scripts and strategies for dealing with customer feedback and complaints.