Chief Operating Officer for Oak Hall (Memphis and Nashville)

Assist buyer in achieving sales and gross margin plansDevelop strategic plans, budgets, and recapsOversee vendor support and store communication Assist in financial planning and monthly forecasting Recap and analyze selling trends Manage product receipts and inventory flowServe as a point of contact for vendor shipment issues Aid buyer in product selection and identification of fashion trendsOversee web-based product knowledge tools for Sales Associates in the clothing division Executive Development Program for Merchandising Neiman Marcus

Provided excellent customer service to clients by being attentive, knowledgeable, and making sure they were satisfied with their purchase, resulting in a low return rate.Responsible for knowledge of merchandise and trends in men's clothing and furnishings.Served as a resource to other associates about special orders, sizing, repairs, and availability of product.Helped to create a team-oriented selling atmosphere among fellow associates creating a comfortable atmosphere for clients in a commission sales environment.

Served as point of escalation for Customer Service concerns while serving as Manager on Duty.Responsible for the weekly creation of the store schedule in Excel-based sales projections and event calendar, taking into consideration the varying availability of the store staff. Processed bi-weekly payroll for all associates on-site.Performed financial opening and closing duties, including making deposits.Tasked with researching inaccurate returns and employee theft.

Infantry, 173rd Airborne BrigadeHeavy Weapons Gunner11-H, 11-B