Greg Spansel Email & Phone Number

Bend, Oregon

• Provide support for all Advanced Energy’s solar powered systems.
• Troubleshoot customer issues with solar installations, IE: wiring issues, communications.
• Manage Monitoring support for all O&M contracts using, Deck, Draker, Aurora Vision, Noveda, MY PV Data and Locus.
• Work closely with Field services to coordinate dispatching Field Techs for AE products and O&M contracts.
• Provide training on the use of Advanced Energy products.

• Provide support for hardware and software products.
• Troubleshoot customer issues with hardware and software.
• Test software and report to the development team.
• Update customer files using SalesForce.
• Provide training on the use of Paladin products.
• Promote and provide knowledge of the Paladin’s products to existing customers and establish new customers.

• Sales presentations and product demonstrations.
• Provide training on the proper use of equipment. Class size of up 30 people.
• Represent Corporation at trade association meetings to promote product.
• Researched, bid and closed sales of hydrological and meteorological devices.
• Generated accurate sales forecast for the upcoming year.

• Troubleshoot and repair manufactured solar powered products, documenting each repair, updating the Customer Service database, and providing customer support for product via telephone, fax, email and on-site visits.
• Designed the training program for company products.
• Successfully managed multiple installation projects and brought them in on-time and under budget.
• Support sales staff by effectively helping customers with the purchase and deployment of products.

Certificate, Electronics

Concepts of Electronics, Concepts of Electricity, DC Electronics, AC Electronics, Semiconductor Devices, Electronic Circuits, Digital.

Education record

Electronics, EIA VCR servicing and repair.

Education record

Career-Track Seminars: How to Give Exceptional Customer Service. How to Deal with Difficult People.

Diploma