Greg Spry Email & Phone Number

Santa Rosa, California, Us

Fairfield, Ca, Us

Overseeing the IT infrastructure for Jelly Belly Candy Company, a global candy manufacturer, including LAN, WAN, server, storage, virtualization, security, voice and disaster recovery. Ensuring that Jelly Belly’s core mission of producing the highest quality jelly beans and other confections was made easier through the use of technology. Leading a team of system admins, network admins and support technicians to provide excellent customer service to all 600+ employees of Jelly Belly Candy Company.● Team management ● Project management● Budget development● Virtualization management (VMware ESXi 6+)● Security and PCI compliance● Vendor management & purchasing● Ticket assignment and prioritization● Cloud integration● Establish culture of customer service

Concord, Ca, Us

Leading a team of engineers and technicians at Bay Computing Group, a managed services provider serving small and medium businesses throughout the Bay Area. Managing projects from development and planning phase through execution and completion. Determining client requirements and providing designs for managed hosting, cloud services, virtualization, application management and other professional services. Developing documentation for troubleshooting and organizational policies. Upholding Bay Computing Group’s core values and company culture.• Team management• Project management and oversight• Server administration (2003/08/12)• Virtualization management (VMWare)• Firewall configuration (SonicWALL)• Network device administration (Dell, Cisco)• Email administration (Microsoft Exchange)• IIS and SQL Server maintenance• SAN management (EqualLogic)• Client training and education• Ticket overview and assignment

Performing as the manager for the systems group and help desk for Retail Lockbox, a payment processing organization handling both paper and electronic payments. Leading a team of three support technicians and providing hands-on technical deployment of strategic technologies. Implementing companywide policies and procedures for security, backup/disaster recovery, monitoring, help desk, server builds/deployment. • Windows based server and desktop administration• Virtualization management (VMWare, Hyper-V)• NAS and SAN management (NetApp, EMC)• Firewall administration (Watchguard)• Network device administration (Dell, HP)• Backup and restore procedures (Symantec, Quest)• Patch management• PCI audit primary

Seattle, Wa, Us

Server hardware maintenanceOperating System builds and managementApplication installation, configuration and maintenanceIIS and SQL Server Database maintenanceEmail administration using SmarterMailFirewall configuration and maintenance using SonicWALLDNS administration using BINDBackup and restore processes using BrightStorDisaster recovery documentation creation and maintenanceEnsuring PCI management and complianceWindows Update Services patch managementTechnical documentation creation and maintenanceNetwork device and appliance installation and configurationContacting vendors for product support and purchase Primary point of contact for customersProvide 24/7 support for systems and customersManage trouble tickets from creation to resolution

Server hardware maintenanceProvide desktop support of existing hardware and software to 25 PC network.Installation of new equipment and softwareIIS and SQL Server Database maintenanceEmail administration using Exchange Server and other mail serversProduct evaluationPrinter configuration administration in MicrosoftProject tasks as requiredPrimary point of contact for customersWeb based development using HTML, JavaScript and ColdFusionParticipation in on-call roster, offering 24x7 support

Schedule employee shifts and ensure floor coverageManage incoming stock and product placementInterview and recommend new hiresWork with product vendorsHelp maintain employee morale and satisfactionConduct sales and interface with customers