I was promoted without an interview process based on my history with the company and a track record of growing teams, achieving KPI metrics, and working cross-functionally with all departments, skills required for the new role. I was challenged with growing the organization and training middle management to operate independently. I managed high-level escalations and helped scale the company for growth.✪ DELIVERED RESULTS:• Navigated a reduction in force from 140 to 70, scaling processes and training initiatives nationally to reduce costs.• Led a team reorganization into RVPs and a new layer of Regional Directors. Focused on growing individual knowledge bases to manage escalations and instill a growth mindset across the enterprise. • Maintained key accounts nationally while the industry experienced a significant downturn due to supply chain issues resulting in lower inventories and marketing reductions.• Collaborated cross functionally with the affinity partner network team, marketing, major accounts, tech, product, industry relations, analytics, client insights, and legal teams to deliver a cross-functional approach to all initiatives.• Managed 75% of the enterprise dealer network, directly overseeing teams engaged on 100% of ongoing projects, including the TrueCar+, the newest digital marketplace offering from TrueCar currently in the pilot stage.

I was promoted to build relationships with larger dealer groups across the country. I managed Strategic Dealer Groups with 10-50 stores. I was challenged with designing a strategy to build key relationships at the corporate level, navigating high revenue escalations from the field. I spearheaded field-based training leveraging a shadow and peer support solution. ✪ DELIVERED RESULTS:• Built relationships with 75+ dealer groups nationally, targeting inactive sister stores while continuing to grow revenue with existing accounts and maintaining less than a 1% churn rate.• Led the team that evolved into the field training unit for all other employees working on the dealer team.• Guaranteed every single member of the team was elevated within the company or externally following restructuring, with many transitioning into VP and Director roles.

I was recruited and challenged with uncovering strategies for scaling support teams and increasing the knowledge base of employees, training the staff on complex problem solving and escalations to drive long-term retention and revenue growth. I oversaw both the Austin and Santa Monica offices, leading employee training and development.✪ DELIVERED RESULTS:• Established an employee training certification program after inheriting 42 direct reports, building a solution to quickly train employees on products and services.• Developed a working manual that doubled as a product and process roadmap, including self-paced learning and testing culminating in a verbal test with each employee on all products, escalation strategies, and customer management.• Successful test completion led to certification and eligibility for promotion. • Program and strategy recognized the first real training platform that TrueCar established on the dealer team.

I was recruited and promoted following the merger of ResponseLogix with Digital Air Strike, evolving from a lead-based platform to a full-scale suite of products delivering lead management, social media marketing, and reputation management solutions.✪ DELIVERED RESULTS:• Ranked #1 salesperson (of 20+) in the country within the first few months of joining the company, leading the sales board.• Promoted to Regional Director and spearheaded team integration following the merger with Digital Air Strike. • Led sales strategy to capitalize on the doubling of the cost of services from prior products, requiring longer-term contracts based on the integration with the new social media platform.