Greg Stansbury Email and Phone Number

Frontline service experience to consult with customers attempting to cancel their policy on available products and any savings opportunities.

Performed quality assurance and quality control assessments of support ticket fulfillment. Prepared technical responses for quotes, costs, timeframes, and alternative solutions. Learning to author technical requirement documentations to suit business goals and technological limits as well as test new products and designs.

Managed team of 10 service associates to reach their full potential. Assisted with training, monitoring, and development of team members. Handled customer complaints and inquiries. Updated job knowledge by attending workshops, training sessions, and educational opportunities.

Trained new and current underwriters to perform their tasks accurately and efficiently. Created training materials, as well as update current guidelines based on recent trends and underwriting standards and communicated them appropriately.

Reviewed and evaluated policy applications sold by our sales department for errors and communicated with customers on adjustments or disqualifications. Was the number one performing underwriter earning a trainer position.