Technical Domain Specialist - Oracle
Current• Developed technical relationships between ISB and external provider.• Developed functional relationships with business customers within BCC.• Coordinate the provision of estimates, approvals, reviews, and implementation of changes with Application Services provider on behalf of ISB customers.• Worked with business application owners to prioritise functional and technical changes• Ensured positive working relationships between ISB, Application Services external provider teams and ISB customers.• Reviewed application specific support documentation including wiki knowledge base, maintenance plans, improvement plans and disaster recovery plans to ensure they meet Council’s requirements to an appropriate standards. • Contributed to the development and enhancement of ISB processes, standards and documentation of procedures.• Provided technical leadership in the development and review of design activities of application improvements, upgrades and other changes.• Continued to provide technical/functional support for legacy HR/Payroll system (HRIS)• Whilst performing my “Technical Domain Specialist(TDS) –Oracle” duties, I have also been required to look after a portion of the “TDS-Line of Business”(Aug-2014 to present) duties. • I have also been Operations Support Team Leader( Sep-2014 to present). Mostly being a case manager for 5 ISB employees whilst they are in the Retraining and Placement Program.